AirNav Systems Forum

AirNav Radar => AirNav Radar Discussion => Topic started by: dca on October 25, 2008, 08:54:55 AM

Title: Problem installing airnav radarbox in vista 64 bit
Post by: dca on October 25, 2008, 08:54:55 AM
Has anyone out there been able to install ANRB in a vista 64 bit operating system? I have been trying for 3 days now without success & am very frustrated!
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: tarbat on October 25, 2008, 09:27:15 AM
Did you follow the previous instructions exactly?  What error message(s) do you get?  Have you installed KB932596 - see http://forums.techarena.in/windows-update/801196.htm.  Have you tried using F8 at bootup to disable driver signing security?

1. Open an elevated CMD prompt (hit Start, type CMD in the search box, and then press Ctrl-Shift-Enter to run CMD as an admin).

2. Type: bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS
(Note: That's DDISABLE — with two Ds — for "Driver Disable.")

3. Driver signing should be disabled after you reboot.  So you'll probably have to re-install the drivers after re-booting.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: dca on October 25, 2008, 10:21:21 AM
Thanks again for your interest in helping me.
I followed the instructions yesterday with no success. This morning I have...
Hit F8 at boot up but nothing seems to happen (it doesn't give me the option either- do I need to go into another area first eg F11?)
I have also tried running bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS as admin but I get the attached message...
When I ran this yesterday it seemed to work ok but had seemingly no impact on my ANRB.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: tarbat on October 25, 2008, 10:31:22 AM
You've left a couple of spaces out in the command you entered.  It should be
bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS

But note that if you've installed KB932596, then the above command won't work.  You didn't say if you've installed KB932596?

And what does the "Unregistered Version" mean on your jpeg?

Your best bet to get this working is the F8 at bootup.  Hitting F8 at the right time during bootup should give you a list of options. one of which is to disable the driver signing check.

I wouldn't really recommend 64-bit Vista for a home user - it just presents too many problems for the home user.  I recommend it's use to my clients in big corporates/banks/etc., but it's not really suitable for home use because there are so many unsigned drivers out there.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: dca on October 25, 2008, 10:44:41 AM
I wish the staff at PC world were trained to give such advice! I really don't know if I have installed KB932596. How do I find out please?
The unregistered version refers to the 'Gadwin Print Screen' I installed yesterday to send you the screen shots- I use a registered version for work.
I'm going to try the F8 option again & see if I can get the options up.
I presume you cannot change from Vista 64 bit once you have it, for example could I install XP on this PC?
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: dca on October 25, 2008, 10:55:46 AM
F8 has solved the problem! You are a star, thank you so much.
Will I have to do that on all start ups now?
Thanks again, Dave
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: tarbat on October 25, 2008, 11:08:36 AM
Yes, you'll have to press F8 on every bootup :(

If you can get the bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS command working, then you won't have to press F8 at every bootup, unless you've got KB932596 installed :(

To see if KB932596 is installed, look in Windows Update and look at your update history.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: AirNav Support on October 25, 2008, 12:47:52 PM
Windows 64bit is an extreme pain and its causing lots of problems for hardware with unsigned drivers.

Furthermore Microsoft have snuck in this signature required with SP3 for XP!

We hope to have a signed version ready soon and apologise for any inconvenience.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: CoastGuardJon on October 25, 2008, 06:23:21 PM
Hi Tarbat, is Vista a 64-bit only OS or does it come in a 32-bit format.   My wife's laptop (our only PC, until I rebuild my desk-top again) an Acer Gemstone 5920 with dual core Intel T7300 running at 2 GHz - are we likely to have the same problem?   My desk-top is Athlon XP2000 which will be running Win ME or XP, so I assume no problems likely?
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: CanadaKen on October 25, 2008, 07:58:28 PM
When you buy Vista Ultimate I believe you get both 32 & 64 bit versions.

CK
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: tarbat on October 25, 2008, 09:28:40 PM
CoastGuardJon , Vista comes in 32-bit, and runs Radarbox great - it's what I'm using.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: drskeptical on October 26, 2008, 08:29:37 AM
Yep, I can confirm that. I have just bought Vista Ultimate, you get 2 cd's one for 32bit & one for 64bit. I am using 32bit and no problems with Airnav radar box.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: CoastGuardJon on October 26, 2008, 01:30:50 PM
Thanks CK, tarbat and Andy.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: Falcon on April 21, 2009, 01:27:32 AM
Quote from: AirNav Support on October 25, 2008, 12:47:52 PM
Windows 64bit is an extreme pain and its causing lots of problems for hardware with unsigned drivers.

Furthermore Microsoft have snuck in this signature required with SP3 for XP!

We hope to have a signed version ready soon and apologise for any inconvenience.

Hi,

I am loading the Radarbox software on my new Windows Vista 64 bit system and it's asking for signed drivers.

I can't for the life of me figure out why this is happening as surely there must be 64 bit signed drivers in the Radarbox installation by now, as the issue I am quoting is from October of last year. It's way past the "ready soon" as quoted above, so what am I doing wrong?

I await the solution as I am really looking forward to getting Radarbox running on my new computer.

Thanks
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: dca on April 21, 2009, 09:21:01 AM
Hi,

Frustratingly, the way I have to get round this every time I start up my PC with 64bit Vista is to press F8 on start up and then when presented with a list of options scroll down and select 'disable driver signature enforcement'. Then, when launching ANRB I right click on the icon and select 'run as administrator'.
It runs fine then but it shouldn't be that complicated! Hopefully a solution will be found as promised.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: AirNav Support on April 21, 2009, 09:42:49 AM
We hope to have the drivers with the new version. I know its annoying but the blame lies with microsoft.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: dca on April 21, 2009, 09:45:01 AM
Thanks AirNav & understand the Microsoft problem. Is there any update on when to expect a new version or a software update?
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: Falcon on April 21, 2009, 04:05:35 PM
Quote from: dca on April 21, 2009, 09:21:01 AM
Hi,

Frustratingly, the way I have to get round this every time I start up my PC with 64bit Vista is to press F8 on start up and then when presented with a list of options scroll down and select 'disable driver signature enforcement'. Then, when launching ANRB I right click on the icon and select 'run as administrator'.
It runs fine then but it shouldn't be that complicated! Hopefully a solution will be found as promised.

I just typed out a different reply than this, but for lack of a better phrase, bit my tounge, until I hear from AirNav indicating whether they have the proper 64 bit drivers they indicated they would have "ready soon" back in October of 2008.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: Falcon on April 21, 2009, 04:13:08 PM
Quote from: AirNav Support on April 21, 2009, 09:42:49 AM
We hope to have the drivers with the new version. I know its annoying but the blame lies with microsoft.

Maybe you could explain that a bit better as there are some intelligent people around here that just don't see that as being entirely true. You knew what you were dealing with long before now and suddenly it's all Microsoft.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: AirNav Support on April 21, 2009, 04:18:28 PM
Falcon,

There are many posts on this on the forum regarding that. As well as the internet where many drivers cannot be used on Vista 64bit which has caused hassle for lots of people. This is not just related to us only.

Please have a search through them.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: Falcon on April 21, 2009, 04:45:13 PM
Quote from: AirNav Support on April 21, 2009, 04:18:28 PM
Falcon,

There are many posts on this on the forum regarding that. As well as the internet where many drivers cannot be used on Vista 64bit which has caused hassle for lots of people. This is not just related to us only.

Please have a search through them.

The issue has to do with you supplying 64 bit drivers as you indicated you would quite some time ago and indicating to a customer they would be "ready soon". Are you telling me that you are not able to develop these drivers like thousands of other companies have managed to do? I like using flight simulators on my PC and just installed the 64 bit drivers for my $50.00 joystick. If a little mild sarcasm from my first post made you think I really needed help I apologize. What I was really thinking and expected from my experience around here was that you have not delivered the drivers that you indicated you would and left the customer(s) hanging out on a limb wondering whats is going on because they never heard back from you.

As an example:

On March 29th I received a reply from your technical support about your ongoing menu issue with the Radarbox software which to me is a serious issue in a piece of software. I was told it would be looked at and I quote "during this coming week". Have I heard anything back from you about this? The answer is NO. Wouldn't it be in any type of even mediocre customer service to keep the customer updated, and certainly reply in some fashion within what is now more than three weeks since I last heard anything from AirNav.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: AirNav Support on April 21, 2009, 04:50:16 PM
We sincerly apologise you feel thay way.

Regarding the support ticket you sent. Please PM to us and we will see whats occuring regarding it.

Regarding the drivers, we are sorry that they were delayed but we do intend to release them with the new version which is being developed as I type.

Our customer service as shown on the forum is around quick for replies on the forum and vast majority we are helpfull and find and rectify the issue asp. In this case we can only apologise for the mishap. We are not only the first company to miss dealdline or to delay things, it shows we are not perfect like everyone else.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: Falcon on April 21, 2009, 05:15:32 PM
Quote from: AirNav Support on April 21, 2009, 04:50:16 PM
We sincerly apologise you feel thay way.
If you are listening and reading your customers comments, it's not just me that feels this way. You just had a customer today respond with the word "frustrating" over just this particular issue. Did you ever get back to him to keep him updated or just let it go hoping he wouldn't notice or say anything else.

QuoteRegarding the support ticket you sent. Please PM to us and we will see whats occuring regarding it.
The right thing to do would be for you to get back to me. You should also look through your records to find the other customers that are waiting to hear from you in regards to this matter. I know there are some as I have been communicating with them elsewhere.

QuoteRegarding the drivers, we are sorry that they were delayed but we do intend to release them with the new version which is being developed as I type.
It doesn't solve the issue, but at least its a straight forward reply (which is appreciated).

QuoteOur customer service as shown on the forum is around quick for replies on the forum and vast majority we are helpfull and find and rectify the issue asp. In this case we can only apologise for the mishap. We are not only the first company to miss dealdline or to delay things, it shows we are not perfect like everyone else.
Yes you can be helpful and your responses are generally prompt but I hope you understand the points I have made in my posts. It's not just me who feels or thinks what I have stated. I don't like referring to others but it's important you understand there are others with similar feelings and thoughts about your support, and it's important to your business for you to spend a little time considering the responses even though they may not agree with the way you want to run your business at the moment. Please take a little time to consider this as not everyone is willing to voice their opinions or thoughts in the same manner or at all even though they are thinking it.

I'll try to leave this alone for now and go back to enjoying my Radarbox.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: malc41 on April 23, 2009, 09:00:59 AM
Is the 'run as administrator' still a problem. I thought that v2.0 sorted that out?
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: AirNav Support on April 23, 2009, 09:15:31 AM
Version 2.0 did sort that out.
Title: Re: Problem installing airnav radarbox in vista 64 bit
Post by: malc41 on April 23, 2009, 03:31:27 PM
Thought so , thanks guys