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AirNav Systems Forum

AirNav Radar => AirNav Radar Discussion => Topic started by: cossarashill on February 26, 2009, 04:11:35 PM

Title: ARB ......Where to send for repair in UK.???
Post by: cossarashill on February 26, 2009, 04:11:35 PM
Hi
I suspect my ARB.........MAY NEED A REPAIR !
No signal        .Blue lights flashing but no white flashing light ...
I suspect aerial connector..
Where is the best repair/service dept . in UK..  to get it checked over .

Ogilvie
Title: Re: ARB ......Where to send for repair in UK.???
Post by: viking9 on February 26, 2009, 04:14:10 PM
Hi Ogilvie,

Try Waters and Stanton.

http://www.wsplc.com/acatalog/AirNav.html

Tom
Title: Re: ARB ......Where to send for repair in UK.???
Post by: RodBearden on February 26, 2009, 05:18:25 PM
Do remember that the RB has a TWO year guarantee, so unless you damaged it yourself, it should be repaired under the guarantee.

Rod
Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on February 26, 2009, 10:45:46 PM
Thats good, but I bought mine on e-bay.no Guarentee..

However it has the serial number on it .....which might determine its age !
Ogilvie
Title: Re: ARB ......Where to send for repair in UK.???
Post by: AirNav Support on February 26, 2009, 11:05:12 PM
Contact us direct, it still should be under warranty.
Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on February 27, 2009, 09:21:18 AM
Thanks  Airnav Support.I have contacted you direct .

Ogilvie .     GM4VYU
Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on March 03, 2009, 10:09:54 AM
Hello again !
Air nav Support asked me to contact them direct...................have done so 3 times, but no reply,! !
[ in connection with my faulty ARB.]

Is there a problem with server ??????????????

Ogilvie
Title: Re: ARB ......Where to send for repair in UK.???
Post by: E14 on March 03, 2009, 11:07:08 AM
Have a similar problem with my box but it works ok when I reset USB.
Only emailed yesterday but get the feeling I wont get a quick response.


Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on March 03, 2009, 12:22:32 PM
Tried resetting usb...........but still only get Blue Light flashing once a second !
The antenna is OK ...............Also the RB sma  is sound .......
even reloaded entire software.................but no joy.....................can see network traffic OK ,!

HELP PLEASE    AIRNAV SUPPORT !!!!!!!!!

Where are you ???????????????
Title: Re: ARB ......Where to send for repair in UK.???
Post by: Allocator on March 03, 2009, 12:45:14 PM
Quote from: cossarashill on March 03, 2009, 12:22:32 PM
Tried resetting usb...........but still only get Blue Light flashing once a second !
The antenna is OK ...............Also the RB sma  is sound .......
even reloaded entire software.................but no joy.....................can see network traffic OK ,!

HELP PLEASE    AIRNAV SUPPORT !!!!!!!!!

Where are you ???????????????

I think that it is possible that you do not have the RadarBox driver installed correctly- have you watched this video on the AirNav support page?

http://www.airnavsystems.com/radarbox/video/Drivers.wmv

Can you see RadarBox in the USB properties window as shown here?
Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on March 03, 2009, 01:39:05 PM
Hi Allocator,,,,,,,,Yes it says Radarbox in Device Manager......and that this device is working propery............with the most up to date Driver'''''''''''''''''''
Any other ideas.???

thanks

Ogilvie
Title: Re: ARB ......Where to send for repair in UK.???
Post by: E14 on March 03, 2009, 02:23:44 PM
Fair play to AirNav support who got back to me today. Not solved the problem but a response within 24hours is nice.
Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on March 03, 2009, 02:29:33 PM
That,s OK.......I use the Airnav Support email link  [since last Friday] ,but no reply.................I wonder if they have been going into thier Spam Box??

VERY  STRANGE
Title: Re: ARB ......Where to send for repair in UK.???
Post by: AirNav Support on March 03, 2009, 02:31:24 PM
Do you have a Ticket number cossarashill?

We always get back by 24hours. Usually much quicker.
Title: Re: ARB ......Where to send for repair in UK.???
Post by: cossarashill on March 03, 2009, 02:45:29 PM
My sincere appologies to you AirNav Support ! !

I found your mail in my servers  "spam Box " DATED  last Fri.27th.

I am now about to send it off to W&S   well wrapped up !
will let you know what problem was .
thanks for your help .

Ogilvie        GM4VYU.
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