AirNav Systems Forum

AirNav Radar => AirNav Radar Discussion => Topic started by: EK01 on July 30, 2009, 07:06:07 PM

Title: Network
Post by: EK01 on July 30, 2009, 07:06:07 PM
Come on , Airnav. We seem to have network problems again!
Title: Re: Network
Post by: AirNav Development on July 30, 2009, 07:12:20 PM
No problems at all reported for the last 24 hours. This issue is well explained by our support: in V3.01 lat/long timeout setting are very strict so if you don't have data for the last 30 seconds flights will be hidden from the screen. We will "relax" this for V3.02.

RadarBox Network Stats:
2009-Jul-27 Mon ^    0    0 hrs, 0 mins, 0 secs    100.000%
2009-Jul-28 Tue    1    0 hrs, 19 mins, 49 secs    98.624%
2009-Jul-29 Wed    0    0 hrs, 0 mins, 0 secs    100.000%
2009-Jul-30 Thu    0    0 hrs, 0 mins, 0 secs    100.000%
Title: Re: Network
Post by: Allocator on July 30, 2009, 07:18:11 PM
Looks OK to me.
Title: Re: Network
Post by: EK01 on July 30, 2009, 07:39:46 PM
With me , it did not come back on until around 20.15. There was no response for at least 1 hour.  I could not report it because I could not even send you any details through the forum. I did check that the connection at this end was working ok by going onto my own emails and everything was ok.

Roll on V3.02 !

Edit: I should also have added that at the time the network box at the bottom of the screen was showing red not green even though the box for getting flights from the radarbox network was ticked.
Title: Re: Network
Post by: Terry on July 30, 2009, 07:50:57 PM
Hi there,
            Same here EK01,no network flights until 20.15.Also,like yourself AirNav connection faliure,checked my end,all o.k,but could not get into the AirNav site to say anything.

    Regards Terry.
Title: Re: Network
Post by: EK01 on July 30, 2009, 07:54:02 PM
Quote from: Terry on July 30, 2009, 07:50:57 PM
Hi there,
            Same here EK01,no network flights until 20.15.Also,like yourself AirNav connection faliure,checked my end,all o.k,but could not get into the AirNav site to say anything.

    Regards Terry.


Comments airnav !!!!!!!!!!!!!!!!!!
Title: Re: Network
Post by: Allocator on July 30, 2009, 08:09:20 PM
Do you mean that you couldn't access the forum either?  I've been on since about 7.15 pm UK time and checking back, my first post was around 7.30 pm

---------------

AirNav RadarBox / AirNav RadarBox Discussion / Re: RELEASED - AirNav RadarBox 2009 - 3.01 Beta    on: Today at 07:25:48 pm
Quote from: southcoast on Today at 06:17:50 pm
Hi, Re Alert probs with Beta 3, done a full install of beta 3.1, the probs ........ etc
Title: Re: Network
Post by: EK01 on July 30, 2009, 08:44:53 PM
Quote from: Allocator on July 30, 2009, 08:09:20 PM
Do you mean that you couldn't access the forum either?  I've been on since about 7.15 pm UK time and checking back, my first post was around 7.30 pm

---------------

AirNav RadarBox / AirNav RadarBox Discussion / Re: RELEASED - AirNav RadarBox 2009 - 3.01 Beta    on: Today at 07:25:48 pm
Quote from: southcoast on Today at 06:17:50 pm
Hi, Re Alert probs with Beta 3, done a full install of beta 3.1, the probs ........ etc

Correct Allocator. Could not access the forum either. As with Terry 's comments above there seemed to have been a complete failure. AS I say there was no problem with the network at the time as I was able to get onto Google, etc.

Ian
Title: Re: Network
Post by: Allocator on July 30, 2009, 08:53:38 PM
So I could access the forum and you and Terry couldn't - most odd. You can see the time of my post in this extract below.

AirNav RadarBox / AirNav RadarBox Discussion / Re: RELEASED - AirNav RadarBox 2009 - 3.01 Beta    on: Today at 07:25:48 pm

I wonder if you both use the same ISP?  I'm using Orange Mobile at the moment.

Title: Re: Network
Post by: jgrloit on July 30, 2009, 09:03:17 PM
Allocator - your messages are timed at GMT - connection timings are probsbly local   - 1 hour difference!!!!
I think they are talking about approx 10 minutes before your first message!!!
Title: Re: Network
Post by: Terry on July 30, 2009, 09:09:02 PM
Hi there Allocator,
                         I reverted back to Beta 3.0 because of the constant my flights drop out with version 3.1,and i`m still getting drop outs,but not so frequent with version 3.0.This evening was a complete network faliure,no network flights,could not access AirNav site,checked my internet diagnostics,all ok,went straight on to Airframes site plus other sites no problems,tried AirNav site,no go!My experience tonight is exactly the same as EK01.

         Regards Terry.

P.S i`m using Pipex(now Tiscali i believe).
Title: Re: Network
Post by: AirNav Development on July 30, 2009, 09:09:22 PM
We do guarantee that the server is up and running perfectly without a single failure for the last 72 hours. See the check log below:

Timestamp    Location    Result    Size    Time
2009-07-30 21:01:46 GMT    Las Vegas USA    OK    78.5    8.89
2009-07-30 20:41:46 GMT    London GBR    OK    86.8    1.44
2009-07-30 20:21:46 GMT    Hong Kong CHN    OK    104.9    3.92
2009-07-30 20:01:46 GMT    Chicago USA    OK    115.3    0.80
2009-07-30 19:41:47 GMT    Sydney AUS    OK    119.3    4.27
2009-07-30 19:21:47 GMT    Atlanta USA    OK    107.5    0.55
2009-07-30 19:01:46 GMT    Shanghai CHN    OK    113.6    9.29
2009-07-30 18:41:43 GMT    Oklahoma City USA    OK    108.2    1.46
2009-07-30 18:21:42 GMT    Las Vegas USA    OK    120.5    1.62
2009-07-30 18:01:43 GMT    London GBR    OK    120.9    2.69
2009-07-30 17:41:43 GMT    Hong Kong CHN    OK    129.6    5.46
2009-07-30 17:21:42 GMT    Chicago USA    OK    114.2    2.28
2009-07-30 17:01:42 GMT    Sydney AUS    OK    114.5    3.84
2009-07-30 16:41:43 GMT    Atlanta USA    OK    129.6    0.58
2009-07-30 16:21:42 GMT    Shanghai CHN    OK    133.9    13.60
2009-07-30 16:01:43 GMT    Orlando USA    OK    122.9    0.66
2009-07-30 15:41:42 GMT    Oklahoma City USA    OK    116.2    1.48
2009-07-30 15:21:42 GMT    Las Vegas USA    OK    128.9    1.26
2009-07-30 15:01:42 GMT    London GBR    OK    122.5    3.85
2009-07-30 14:41:42 GMT    Hong Kong CHN    OK    123.3    4.41
2009-07-30 14:21:43 GMT    Chicago USA    OK    110.9    1.01
2009-07-30 14:01:43 GMT    Sydney AUS    OK    137.4    4.34
2009-07-30 13:41:43 GMT    Atlanta USA    OK    126.1    1.66
2009-07-30 13:21:42 GMT    Shanghai CHN    OK    116.4    10.12
2009-07-30 13:01:43 GMT    Orlando USA    OK    115.6    0.58
2009-07-30 12:41:43 GMT    Oklahoma City USA    OK    123.0    1.72
2009-07-30 12:21:42 GMT    Las Vegas USA    OK    129.4    1.50
2009-07-30 12:01:42 GMT    London GBR    OK    146.6    3.16
2009-07-30 11:41:42 GMT    Hong Kong CHN    OK    148.0    4.82
2009-07-30 11:21:43 GMT    Chicago USA    OK    145.3    1.62
2009-07-30 11:01:42 GMT    Sydney AUS    OK    151.3    4.63
2009-07-30 10:41:42 GMT    Atlanta USA    OK    149.8    0.74
2009-07-30 10:21:42 GMT    Shanghai CHN    OK    134.1    6.61
2009-07-30 10:01:42 GMT    Orlando USA    OK    134.8    1.65
2009-07-30 09:41:43 GMT    Oklahoma City USA    OK    132.0    2.84
2009-07-30 09:21:42 GMT    Las Vegas USA    OK    134.6    1.21
2009-07-30 09:01:42 GMT    London GBR    OK    123.5    1.96
2009-07-30 08:41:42 GMT    Hong Kong CHN    OK    136.9    5.07
2009-07-30 08:21:43 GMT    Chicago USA    OK    120.1    0.83
2009-07-30 08:01:43 GMT    Sydney AUS    OK    123.5    4.16
2009-07-30 07:41:42 GMT    Atlanta USA    OK    120.5    0.50
2009-07-30 07:21:42 GMT    Shanghai CHN    OK    119.0    16.85
2009-07-30 07:01:42 GMT    Orlando USA    OK    120.0    0.56
2009-07-30 06:41:42 GMT    Oklahoma City USA    OK    120.3    35.03
2009-07-30 06:21:42 GMT    Las Vegas USA    OK    113.0    1.01
2009-07-30 06:01:42 GMT    London GBR    OK    109.4    1.76
2009-07-30 05:41:42 GMT    Hong Kong CHN    OK    96.8    3.65
2009-07-30 05:21:43 GMT    Chicago USA    OK    81.5    0.56
2009-07-30 05:01:42 GMT    Sydney AUS    OK    61.1    2.33
2009-07-30 04:41:43 GMT    Atlanta USA    OK    50.4    0.32
2009-07-30 04:21:42 GMT    Shanghai CHN    OK    45.2    3.28
2009-07-30 04:01:42 GMT    Orlando USA    OK    36.7    0.31
2009-07-30 03:41:42 GMT    Oklahoma City USA    OK    36.0    0.68
2009-07-30 03:21:43 GMT    Las Vegas USA    OK    34.1    0.54
2009-07-30 03:01:43 GMT    London GBR    OK    32.0    0.78
2009-07-30 02:41:42 GMT    Hong Kong CHN    OK    31.6    1.88
2009-07-30 02:21:43 GMT    Chicago USA    OK    28.6    0.36
2009-07-30 02:01:42 GMT    Sydney AUS    OK    25.3    1.60
2009-07-30 01:41:42 GMT    Atlanta USA    OK    23.0    0.24
2009-07-30 01:21:42 GMT    Shanghai CHN    OK    24.5    2.69
2009-07-30 01:01:43 GMT    Orlando USA    OK    22.2    0.29
2009-07-30 00:41:42 GMT    Oklahoma City USA    OK    30.1    0.74
2009-07-30 00:21:42 GMT    Las Vegas USA    OK    26.7    0.48
2009-07-30 00:01:43 GMT    London GBR    OK    34.0    0.91
2009-07-29 23:41:42 GMT    Hong Kong CHN    OK    34.3    1.85
2009-07-29 23:21:42 GMT    Chicago USA    OK    34.2    0.36
2009-07-29 23:01:42 GMT    Sydney AUS    OK    37.6    1.66
2009-07-29 22:41:42 GMT    Atlanta USA    OK    48.1    0.50
2009-07-29 22:21:42 GMT    Shanghai CHN    OK    49.6    2.93
2009-07-29 22:01:43 GMT    Orlando USA    OK    51.5    0.36
2009-07-29 21:41:27 GMT    Las Vegas USA    OK    60.8    0.71
2009-07-29 21:21:27 GMT    London GBR    OK    65.5    1.22
Title: Re: Network
Post by: AirNav Support on July 30, 2009, 09:11:38 PM
A quick look at your IPs from EK and Terry suggests you both are on the same ISP. There might have a been something not quite working on your ISP route to us during that hour.
Title: Re: Network
Post by: Allocator on July 30, 2009, 09:21:24 PM
Quote from: jgrloit on July 30, 2009, 09:03:17 PM
Allocator - your messages are timed at GMT - connection timings are probsbly local   - 1 hour difference!!!!
I think they are talking about approx 10 minutes before your first message!!!

Nope, not GMT but UK local time (BST) - lets see what time the forum stamps this post with.  It's 22:20 or 10.20 pm right now.
Title: Re: Network
Post by: Terry on July 30, 2009, 09:31:47 PM
Hi AirNav,
               If as you say we are using the same ISP,then,as we both suffered the same faliure,i will agree that it must be our ISP that caused or created this strange behavior.I will get in touch with them to see what explanation,if any,they can come up with,thanks for your time AirNav.

     Best Regards Terry.
Title: Re: Network
Post by: RodBearden on July 30, 2009, 09:48:03 PM
Well, I also lost connection to the network and forum for a while this evening, while still being able to access the rest of the web.

And I too am with Toucan/Pipex/Tiscali - isn't it Carphone Warehouse this week?

Rod
Title: Re: Network
Post by: Terry on July 30, 2009, 09:57:35 PM
Hi Rod,
          Warehouse is about right,shoved inside and forgotten about,time i think for a change?.That makes 3 of us having the same problem,so it must be the ISP having a laugh!.When i get hold of their customer service people they will morph their faces when i unload on them,i can assure you of that!"TAKE NO PRISONERS"!!!!!!!!!!!!!!!!!!


  Regards Terry.
Title: Re: Network
Post by: Runway 31 on July 31, 2009, 08:58:22 AM
as of 0957 I am connected to the internet but am unable to get network flights here in Motherwell UK.
Title: Re: Network
Post by: tarbat on July 31, 2009, 09:09:32 AM
Quote from: rUNWAY 31 on July 31, 2009, 08:58:22 AMas of 0957 I am connected to the internet but am unable to get network flights here in Motherwell UK.

As at 10:08bst, getting 550+ aircraft on the network, so working okay now.
Title: Re: Network
Post by: abrad41 on July 31, 2009, 09:12:03 AM
I think the network is very unstable at present, I am showing zero at the moment, but it comes and go.

This problem has already been covered by AirNav.

Andy
Title: Re: Network
Post by: chris kelham on July 31, 2009, 10:42:01 AM
As at 11.40 in midlands UK i have no network coverage. Am i suffereing from the same problem or is it down? It was working fine yesterday so have nothing unticked etc. Is there a proper place to look to see if the network is down?Maybe a post on the forum form Airnav first rather than waiting for the users to try and suss it out might be a good idea?
Title: Re: Network
Post by: Andy Frost on July 31, 2009, 11:02:58 AM
Chris (and others), at 12:00 noon (UK time) I am also without network contact in Manchester. This is a network problem not something you have done nor is it connected to version 3.01 Beta as I can't get the network with version 2.0 either. Regarding your question about whether there is somewhere to go to check the status of the network I have made a suggestion that we might have a network status webpage on http://www.airnavsystems.com/forum/index.php?topic=2885.135 (http://www.airnavsystems.com/forum/index.php?topic=2885.135).
Title: Re: Network
Post by: Jeremy on July 31, 2009, 11:14:26 AM
Folks.
If you read back you will see that Airnav have acknowledged the problem and will be releasing a fix with the next 3.02B version.
The problem shows itself as the network timing out and then reconnecting itself.
Jeremy.
Title: Re: Network
Post by: Andy Frost on July 31, 2009, 11:41:06 AM
Jeremy, I assume the "read back" you are referring to is Reply #9 in http://www.airnavsystems.com/forum/index.php?topic=3149.0 (http://www.airnavsystems.com/forum/index.php?topic=3149.0). Once again I'd point out that I don't have a network connection with unchanged RadarBox software version 2.0, so this is not a problem with user software but must be a problem with the host.
Title: Re: Network
Post by: chris kelham on July 31, 2009, 12:29:03 PM
Using version 3.0 successfully for days on end so why would it suddenly be causing these network problems today. Yesterday had about 10 hours of uninterrupted coverage. Not with the same ISP as above - with AOL. It also isn't coming/going as is suggetsed. More going -has come back on briefly for 5 minutes twice in the last 2 hours and has been off for the rest.
Title: Re: Network
Post by: Storm on July 31, 2009, 12:52:46 PM
Same here still on 3.0 was working fine until about 5 hours ago. No network traffic yet.
Title: Re: Network
Post by: EK01 on July 31, 2009, 01:04:58 PM
Airnav,

There would now appear to be several of us suffering from the same network problems.
It is true that Terry, Rod Bearden and myself are all using Tiscali but now we have Chris Kelham with the same problems and he is using AOL. I now see that Storm and rUNWAY 31 also have a network problem.

I would suggest that a thorough check of the systems is made at your end as in spite of a long list from yourselves allegedly showing no problems there is quite clearly something not right and it is nothing to do with the 30 second refresh problem when it is off for more than an hour on occasion.
Title: Re: Network
Post by: AirNav Development on July 31, 2009, 01:15:54 PM
Now it is a real network problem. We had to stop the server to debug the server application. We hope everything would be Ok (and this problem FINALLY corrected) in 1 to 3 hours. Our sincere apologies for this.
Title: Re: Network
Post by: EK01 on July 31, 2009, 01:23:00 PM
Airnav,

Thanks for your response.  I was beginning to think I was alone in this problem therefore glad to see several others were also in the same position. Hopefully, as you say you can FINALLY rectify the problem occuring with the server.
Can you please advise us if possible via email when up and running again.

Thanks,

Ian
Title: Re: Network
Post by: Storm on July 31, 2009, 02:00:36 PM
Network's back.
Title: Re: Network
Post by: AirNav Development on July 31, 2009, 02:16:07 PM
The server is running again. We have made some changes but we are not 100% sure that we corrected the problem. Work will continue here to debug and monitor the situation.
Title: Re: Network
Post by: AirNav Development on July 31, 2009, 02:17:10 PM
Adding to the above expect to see some network ups and downs during the next 3 hours.
Title: Re: Network
Post by: AirNav Development on July 31, 2009, 08:03:44 PM
We have finished maintenance works on the RadarBox server. A few problems corrected and some fine tuning done. We will keep it under closed watch during the 4 days but everything should be much more stable now.
Title: Re: Network
Post by: EK01 on August 01, 2009, 11:34:12 AM
Airnav,

Still a little bit erratic but certainly nothing as bad as it was over he last couple of days.

Thanks,

Ian
Title: Re: Network
Post by: EK01 on August 08, 2009, 11:18:23 AM
This problem of cutting out is getting worse. It's now starting to affect trying to participate in discussion threads which are either so slow in being sent or run out of time and don't send at all and before we hear the usual excuse of 'it must be something to do with your IP', I can assure you it isn't as all tests have been done with both the IP provider and through MIcrosoft. Instead of waiting for the next version of the full RB to be released can someone in Airnav send out a patch whereby we can have it fixed now !

Ian
Title: Re: Network
Post by: sterigia on August 08, 2009, 11:56:08 AM
a real fix. the situation is the same for me. i cannot bear with it, as ian suggested put out a patch just for this issue and i will tolerate the others. i'm back to v2
thanks
frank, sardinia
Title: Re: Network
Post by: radarspotter10 on August 08, 2009, 12:55:32 PM
Quote from: sterigia on August 08, 2009, 11:56:08 AM
a real fix. the situation is the same for me. i cannot bear with it, as ian suggested put out a patch just for this issue and i will tolerate the others. i'm back to v2
thanks
frank, sardinia
hi.
i am the same driving me mad.
pat
Title: Re: Network
Post by: AirNav Support on August 08, 2009, 12:57:26 PM
Please rememeber this is a beta version which is having this issue. We are hoping to release the full version of 3 with the 64bit drivers which is causing a delay in the final version.

We will look into whether we can release a beta version prior to that with this fix.
Title: Re: Network
Post by: parsley on August 08, 2009, 01:35:18 PM
Today does seem to be particularly bad (I'm on AOL)

Paul
Title: Re: Network
Post by: sterigia on August 08, 2009, 03:45:40 PM
thank you support i am conscious that it is a beta version and it has bugs. i have a 32 bit version but problems are the same
saluti
frank
Title: Re: Network
Post by: Deadcalm on August 09, 2009, 10:31:53 AM
I've noticed that the attempting to load pages on this forum is getting progressively slower - is this part and parcel of the server problems?

DC
Title: Re: Network
Post by: AirNav Support on August 09, 2009, 09:16:19 PM
We are investigating why the site is slower.
Title: Re: Network
Post by: EK01 on August 10, 2009, 10:53:46 AM
Quote from: AirNav Support on August 08, 2009, 12:57:26 PM
Please rememeber this is a beta version which is having this issue. We are hoping to release the full version of 3 with the 64bit drivers which is causing a delay in the final version.

We will look into whether we can release a beta version prior to that with this fix.


Airnav,
Please, please issue a patch for this network problem urgently !  We realise there is an issue with Microsoft re permissions etc for 64 bit machines over which you have no direct control but this network problem which we understand has been fixed for some time now  requires an immediate patch to be sent out along with an investigation into the slow running or non existant connections with the forum.
The number of complaints would appear to be steadily increasing as shown from the above responses but with little action from your end.

Ian
Title: Re: Network
Post by: sterigia on August 10, 2009, 12:24:22 PM
i totally agree with ian, now even the forum is slow
frank, sardinia