Any other South Africans out there that ordered Radarbox via the Airnavsystems website ?
The site said it would be sent via DHL Express, but they sent it regular DHL package freight !!!!!!!
So now it has to go via the post office, which is notorious for stealing goods ( have lst 3 DVD's in through theft in just the last 2 months.
I am so angry, since I paid for DHL Express !!!
It left germany 5 days ago and there still is no sign of it on the Post Office system here.
Did they do this to others ?
How long did the delivery take ?
Please contact our support ASAP regarding this one.
The email is
[email protected]
there is also a local representative in South Africa where you can get your products from, so no international post etc..
Quote from: springbok on April 30, 2010, 10:43:32 AM
there is also a local representative in South Africa where you can get your products from, so no international post etc..
Got his advert 4 days after ordering.
He is cheaper aswell
Just FYI to others, we are investigating this issue to which service it was sent by and we have guaranteed the customer that if delivery gets lost, he will be sent another through the proper delivery channel.
Thank you to AirNav Support for their quick reaction
Quote from: radarman on April 29, 2010, 08:42:56 PM
Any other South Africans out there that ordered Radarbox via the Airnavsystems website ?
The site said it would be sent via DHL Express, but they sent it regular DHL package freight !!!!!!!
So now it has to go via the post office, which is notorious for stealing goods ( have lst 3 DVD's in through theft in just the last 2 months.
I am so angry, since I paid for DHL Express !!!
It left germany 5 days ago and there still is no sign of it on the Post Office system here.
Did they do this to others ?
How long did the delivery take ?
Hi Radarman,
I am the local distributor for South Africa.If you have ordered from me,you could have had it within 24hrs as I have stock available.
Do not worry,you will receive your Radarbox within the next day or 2.I had to wait a bit longer for my last shipment due to the volcano ash situation.It could also be that there is still a backlog on the UK.
Whereabout are you situated?
We also have a support group for South Africa.
Regards,
Hanno
The best delivery time i had from Airnav was 5 days.I ordered on the Friday,and received my stock on the Wednesday.
Hi hanno
Wish I knew about you earlier.
Will probably get some external antennas from you in the near future.
Hope it gets here soon.
Still shows it left Germany on 24 April and there was no record of it arriving in SA according to the Post Office system on Friday.
Last month I got a box of DVD's from europe, only to find the box empty. They cut a slit in the side and stole the DVD's somewhere in the 3 weeks it took from leaving europe to getting to me.
Thats why i wanted "DHL Express", thats a full courier service
Let's wait 3-4 more days and if it doesn't arrive contact our support again for an alternative.
Quote from: radarman on May 02, 2010, 11:01:28 AM
Hi hanno
Wish I knew about you earlier.
Will probably get some external antennas from you in the near future.
Hope it gets here soon.
Still shows it left Germany on 24 April and there was no record of it arriving in SA according to the Post Office system on Friday.
Last month I got a box of DVD's from europe, only to find the box empty. They cut a slit in the side and stole the DVD's somewhere in the 3 weeks it took from leaving europe to getting to me.
Thats why i wanted "DHL Express", thats a full courier service
Hi Radarman,
I assume you are checking your parcel on www.parcelforce.com.That is an international tracking number.Call JHB Mail centre 0860111502 and ask them for the South African tracking number.
Regards,
Hanno
Quote from: hanno on May 02, 2010, 02:43:02 PM
Quote from: radarman on May 02, 2010, 11:01:28 AM
Hi hanno
Wish I knew about you earlier.
Will probably get some external antennas from you in the near future.
Hope it gets here soon.
Still shows it left Germany on 24 April and there was no record of it arriving in SA according to the Post Office system on Friday.
Last month I got a box of DVD's from europe, only to find the box empty. They cut a slit in the side and stole the DVD's somewhere in the 3 weeks it took from leaving europe to getting to me.
Thats why i wanted "DHL Express", thats a full courier service
Hi Radarman,
I assume you are checking your parcel on www.parcelforce.com.That is an international tracking number.Call JHB Mail centre 0860111502 and ask them for the South African tracking number.
Regards,
Hanno
I am tracking it on the DHL.de site (as per the Airnav e-mail) and by calling JHB Mail Centre on that number
DHL.de shows it left Germany
JHB Mail centre says they have no record of the tracking code or UPU number of the package.
Lets wait and see
Quote from: AirNav Development on May 02, 2010, 01:55:16 PM
Let's wait 3-4 more days and if it doesn't arrive contact our support again for an alternative.
Thanks, will wait and see what happens this week
Box has finally arrived in the Country today according to the JHB mail centre.
Now lets just hope Customs and the Post Office process it quickly and it doesnt go missing on the way to my local Post Office
Please let me know if you have to pay any duty's ?
Quote from: Jono_Kzn on May 06, 2010, 03:42:09 PM
Please let me know if you have to pay any duty's ?
At minimum they have to charge VAT of 14% on 110% of the value of the goods ( as per tax laws)
Will post what the final amounts are, if I ever get the package.
ive had others go missing before reaching me, even with a SA tracking number
Great news, the unit finally arrived today at the local post office
Enjoy!
Rod
Quote from: radarman on May 10, 2010, 07:43:30 PM
Great news, the unit finally arrived today at the local post office
Hi radarman.
Was following your quest, niece to see you have got your airanv, it can become very addictive.
All the best.
from pat
Excellent news Radarman....welcome to the greatest hobby going. It's so much better than TV too :)
Cheers Dave.
Make sure you sign up to the yahoo group for South Africa
Did you have to pay and dutie / vat ?
Quote from: Jono_Kzn on May 12, 2010, 11:11:38 AM
Did you have to pay and dutie / vat ?
Yes, around R700
Still no explanation as to why my package was not sent the method i paid for
what is your reception like with the standard antenna ?