Hey folks, been a while since I have had my RB up and running and going to get back amongst it, however I am having a few issues renewing my subscription.
It seems the form I am filling out doesnt like the RB Serial Number. My serial number isnt actually visable on my box because its rubbed off but tried all sorts:
ANRB101***
PGANRB101*** and neither of these work.
(The 6 digits being the number I enter when signing into the software and whats on the orange sticker on my shipped CD)
After clicking on the Account Status - User Report within RB, it says my User Email is: PGARNB101***. Notice the N & R the wrong way round - is this an issue and why is it there?
Getting a little bit confused here!
Thanks
James
James
Drop an email to support and they will sort things out for you.
Alan
We would have provided the serial from your login if you had asked :) Its a simple case of getting rid of the PG and the first 1 from your login code in most cases.
Contact us using our signature and we will enable the correct serial.
Hey - I have now paid for the 6 months service by dropping the PG and initial 1 from the login code, thanks.
Now logged into the software and the subscription doesnt seem to worked... there is no change to the subscription details. Does it sometimes take a while?
Cheers
James
We have pmed you. It should be instant from when your payment goes through.
Problem sorted, it seems that I was logging into the software using: PGARNB101*** instead of PGANRB101*** (Letters the wrong way round), for months which actually worked for me to receive with my own antenna, but obviously not for the network subscription.
Thanks for your help