The instructions say this: "The first time you run RadarBox the main software window with a world map will be shown........."
However this is not my experience.
Once the installation is completed I am presented with a screen that says " Airnav...... needs to know more details about your station......."
When you press OK you're then presented with a screen where there are 3 options: " Autodetect my location", "Select City", or "Enter Lat & Long"
The window presenting these options does not show the full contents of that page and it's not possible to stretch it open any further.
If you try Autodetect the reply is "Unable to return valid location data from the internet"
If you try the City option = a drop down menu – there's nothing there – no choices to make.
If you try entering Lat & Long, nothing happens.
Anyone know what's going on?
Go to File/Preference/Home Station Data
Go to google earth find your location using decimal and enter it. If you are west of O degrees enter your longtitude -.
Alan
This happens if your system doesn't allow registry key changes for certain users.
Best way to get round this is start RadarBox, click the demo mode then go to File -> Prferences and enter your home locations in there click apply and ok. Then close RadarBox then start RadarBox again and enter your login codes and click login.
I have tried entering lat & long but nothing happens.
I have also tried the demo mode approach but this doesn't work.
Effectively I can't get anything other than the screens shown in the pdf - I can't enter the preferences menu at all and can't access any other part of the Airnav software. In fact the only way I can close Airnav is by forcing it closed through Task Manager.
Please try the following:
1.) Change to small Fonts (you should be able to do this from your control panel)
2.) Increase your resolutions to the max you can
3.) If you have a mini laptop, some allow you to expand the viewable screen size temporary so you can view it.
4.) As a last resort you can use the software below to resize it
http://www.softpedia.com/get/System/System-Miscellaneous/ResizeEnable.shtml
I've tried changing to small fonts - found that tip on the forums, but I'm afraid it doesn't work in this situation.
I've also tried loading it on my current laptop = Windows 7 64 bit, as well as on an old laptop running XP - same problem.
Hi Greg, try going to Control Panel, Device Manager, and have a look at the bottom section for USB items, what's showing there for the RB? When you first go in to Device Manager, it should say that the device is working correctly (but it doesn't). Come back and let us know what you find there.
Airnav. As above I have tried downloading the new database, and when following the instructions have had the same problem. I found that the new database won't work with my downloaded 'resizenable'. I have since had to do a system restore on my PC to get it back to my old database where I can use my RB again. (For info resizenable works with this????). This problem with the preference windows was raised by me in FEB2010, we are now nearly APRIL2011 and nothing has changed. Can you answer why it hasn't as there are lots of us on this forum who experience this with WIN7.
gregnorris,
Can you try the other suggestions we have in that post such as the resolution change.
tommyg,
We apologise for the slow fix for this issue, its not an issue for Win7 but to do with certain resolution and font sizes which make it hard to view. This will be fixed for the next version. However we are confused how the new database wouldn't work with it, as they have no correlation together.
The Airnav "box" & device drivers are installed and the box is actually working. The lights all show the correct function and I can see past the preference windows that aircraft data is being received. I'm getting a good signal from my antenna with 30 to 45 aircraft coming from my own reception. On XP I can also see that the network connection is working correctly with many more aircraft coming from the Airnav server - you can actually see this in the pdf attached to my first post. However in Windows 7, although the local aircraft are being received for some reason there's no server connection. If you look at the pdf - pg 3 you can see that both green lights are on for hardware connected and network connected - these screen shots were taken on XP.
Changing screen font sizes and resolution make no difference.
Also - why should I have the same problem on both Windows 7 & XP - it doesn't make any sense!
Please try the 4th suggestion in our post.
As we said its to do with screen size, resolution and font size.
Airnav. Thanks for the response. On my Laptop (Dell Studio) I can only choose from Small/Medium/Large fonts. I cannot state the size of Font. Even with the small font setting the preference window will not expand. Hope the new version is not to far away as computer problems are not a five minute fix for me, sometimes it is hours and a lot of frustration.
Tommy, what is the screen resolution on your computer.
Alan
AirNav RadarBox will not work on my recently bought samsung E352 laptop which has win7 installed. I have tried various way to get it to run but to no avail.The power light shows but no other flickering lights. It all runs fine on my samsung visa and main xp computer.
krharris
krharris,
Have you installed the drivers?
Alan
My screen resolution is 1600 x 900 which is the recommended one for this PC. Have tried all sorts of things to get the preference window to expand from other posters on this forum, but only resizenable works, and that won't work for some reason with the new database download. Haven't had time to sit down for hours to try and see what the problem is, but have tried to adjust resolution to other settings and that doesn't work either.
The database only puts details of aircraft into the database. nothing else.
Alan
Quote from: krharris on March 28, 2011, 11:27:44 AM
AirNav RadarBox will not work on my recently bought samsung E352 laptop which has win7 installed. I have tried various way to get it to run but to no avail.The power light shows but no other flickering lights. It all runs fine on my samsung visa and main xp computer.
krharris
I have installed drivers from supplied disc.
What version of windows 7 are you using if it is 64bit you will need to download the 64bit drivers from the support page.
Our new Microsoft Certified Driver package is now available from:
http://www.airnavsystems.com/download/ANRB/drivers/ANRB64bitDrivers.zip
Instructions:
1- Download the file above;
2- Unzip it to a folder on your computer;
3- Disconnect your RadarBox USB cable, wait a few seconds and connect it again;
4- When Windows prompts you to find the proper RadarBox driver browse the folder where you have extracted your drivers to;
If the above Windows prompt box does not appear:
1- Go to Windows Control Panel - Device Manager- USB Controllers - RadarBox - Driver - Update Driver
2- Point at the relevant folder and install the drivers;
Alan
Thanks to all contributors & thanks to some third party software recommended by Airnav it has been possible to resolve my installation problems. No other option that's been suggested has worked.
http://www.softpedia.com/get/System/System-Miscellaneous/ResizeEnable.shtml
My laptop is also a Dell Studio running Windows 7, and the problem was the result of not being able to expand the Preferences windows far enough to "see" the Appy & OK buttons. This Softpedia "ResizeEnable" tool provides the ability to resize these stubborn windows and to get the Airnav software to accept my inputs. I've never experienced this sort of problem before, nor heard of Softpedia.
This only took me about 18 hours of troubleshooting - not quite the "plug and play" package I was expecting, but at least it's working now.
Greg
Quote from: gregnorris on March 28, 2011, 07:17:34 PMI've never experienced this sort of problem before, nor heard of Softpedia.
I guess you've never installed software where the system requirements clearly state the need for a screen resolution of 1280x1024. A note of caution to everyone - if the software states a system requirement of a screen resolution of 1280x1024, then make sure your PC can do 1280x1024.
Tarbat
Accept what your saying, but i normally buy the PC and then the software, not the other way round. I use my PC for more than just using RB and want it capable of multifunctionality not for just one piece of software (which may be upgraded).
Might be an idea to see if you can change the screen resolution to resolve your issue though. It may not be suitable but you wont know until you try it.
Alan
Tommyg, I had similar probs. In the end the only thing that worked for me was to right click the airnav icon (had a shortcut on my desktop) and then on the menu that popped up, I just clicked on the 'run as administrator' option and everything was fine!
Hope this helps!
Yes, I have RB working OK now using resizenable. The point I am trying to make is that I raised this issue in Feb 2010 and it is still not resolved. When I first got my RB a few years ago there was update after update then came 3D and since then nothing for us poor mortals still using the 2D version. Most people buy this as a plug and play, and I know a few that have gone to the dark side because of issues like the resolution problem.
Alan, can't change my resolution to 1280 x 1024 nearest i can get is 1280 x 720
It is working OK now, but took sometime to get it there especially for someone who is not a computer techie.
The other way of dealing with a non-resizable dialog box is to right-click on the title bar of the dialog box, and select MOVE. Then use the keyboard arrow keys to move the dialog box off the top of the screen so you can see the OKAY button. Use the TAB key to move the focus to the OKAY button, and press ENTER.
Many programs use non-resizable dialog boxes, so it pays to learn how to use a keyboard to move the box around on screen to see all of the box.
Or click on the HOME STATION DATA tab heading, and press SHIFT-TAB three times and then press ENTER to select OKAY.
(http://farm6.static.flickr.com/5140/5571140472_e24b920566_m_d.jpg) (http://www.flickr.com/photos/tarbat/5571140472/sizes/o/in/photostream/)