I have for the past two weeks encountered problems with updating the database.
It runs for a while then comes up with an "read - time out" error report.
I killed all security programs and devices.
I've given everybody control of all the folders.
I've sent "support" a copy of the Eureka Log file.
I don't know what else to do.
All suggestions are welcome.
I update every day without any problems so can advise there are no problems with the download John.
Are you using 5.00.72. The only thing I can think of is that there may be a corruption somewhere and suggest that you reload the software and give it a try.
Alan
Hi Alan,
I've tried reinstalling.
Yes I use 50072.
I just can't figure out where the problem is. It could be the network that I am on.
How long does it take to down load and update at your location ?
John.
I have a very high speed fibre connection so no comparison it takes me around a minute or so to download the 65Mb or so. The fact you are getting a time out may suggest a problem in the time the download is taking probably due to your connection speed.
Alan
John, have you got it sorted out yet
Alan
Hi Alan,
No, I don't know what the problem is.
I thought Support would be able to tell me from the data in the Eureka log, but have not replied to my request.
If you have a googlemail address I could send you the update via googledrive. I will email support to see if they got your request.
Alan
Sent a PM.