My Network connection keeps dropping out, the counter keeps missing, ie not starting at 30 seconds but at 3 or 4 then will go back to 30 then connect on say 20
Nothing else seems to be affected, not the weather or this connection to the Forum
anyone else suffering ? or is it a corruption somewhere ?
Tony
Its just the same as normal for me here Tony dropping down from 20 to zero in a cycle
Alan
hi
i have my network cutting out and then reconnecting
any ideas
dave-c
Hi Tony and Dave, which Internet Provider are you with? Could it be a fault common to both suppliers - are they both over BT lines (if in the UK)?
CGJon
hi
i am with BT
Hi
i have checked everything,and sent a message to support with no reply
it is a bit suspect that it is happening to 2-3 sharers
dave-c
That's maybe Dave but if there was a problem with the network it would be happening to all network users as there is no way some can be discriminated independently while others don't have an issue.
At the time your symptoms appear what happens to the network symbol on your task bar, is there a yellow exclamation mark on it. Are you connected directly to the internet or through a wireless connection from a hub. Does it happen all day or only at certain times of the day, are BT working in the vicinity.
Alan
hi
changed to bt 4 moths ago worked ok since
its a PC is connected direct to bt wireless box infinity hub
i get a green conection for about 20 seconds then yellow about the same no other symbols it has continued for the last 3 days 24h
dave-c
As it is only happening to 1 or 2 users it cant be an Airnav network problem as all network users would be affected in the same way, unless anyone can tell me diferent
Alan
well its now day 5 still have the problem had no reply from support
checked every thing is there anybody out the has the same problem?
dave-c
Dave, give me the ticket number from the auto reply and I will get on to them.
Alan
Alan/all
Touch Wood my connection has rectified itself with no help from me !!
Tony
Hi Tony,
Good to hear that, but it would've been good to know what the glitch was for future reference.
Keep your fingers (and everything else!) crossed that it stays good.
CGJon
Good to hear Tony
Alan
Hi
first thanks to you guys for offering help, strangely my problem has gone very odd,i now have greens for connection and everything.
i find it difficult to understand that two people can get the same problem and disappear at the same time support i got no response from you , which is disappointing when i have supported airnav from the beginning from the first box i bought years ago and have supplied data all that time.
I spent many hours cross checking everything but glad to get back to normal.
kind regards
Dave-c
Dave, I asked previously for the ticket ID from the auto response to your support query. Please provide it and I will get onto them.
I still suspect it was some thing out with Airnavs control with your internet connection
Alan
hi
i did sent in a request and they said they would send me a ticket number but no show tried twice
i have two systems running back to back the internet connection was checked and is OK
I know things go wrong so i am moving on as this prob has used up a great deal of time
thanks anyway
dave-c
Cheers, All support submissions are replied to immediately by an auto response giving the ticket ID for future reference and they should then reply to you within 24 hours. I will contact them with your details and find out what happened here and why you never received an auto-response for each time you emailed them
Alan
thanks Alan much appreciated
Dave-C