Fixing Broken Wire and warranty policy

[southwest125]

I bought my Radarbox about a month ago. Yet, today the wire that connects the antenna to the actual box broke. Am I still under warranty? How can I get the wire fixed?


Thanks,
Ben

[southwest125]

Yesterday before the wire broke, I was picking up 30+ aircraft. Now with the broken wire, Im struggling to pick up 5 aircraft.

[CoastGuardJon]

Hi sw125, how did you manage to break it?   If it's "abuse" or an accident, you're at AN's mercy!   If it's a genuine fault I'm sure you'll find AN or rather the supplier will be understanding - a new one from W&S is a few pence under £20, with post about £23.

[Runway 31]

I believe UK consumer law states that your contract is with the person you bought the goods from not the manufacturer, so contact the supplier.  It wil also depend on whether it was a manufacturing defect or through negligence.  If it was a defect you will get a replacement, if neglect you will not.

There is plenty of matter on the internet telling you about your consumer rights.

[eggplant]

I bought my Radarbox about a month ago. Yet, today the wire that connects the antenna to the actual box broke. Am I still under warranty? How can I get the wire fixed?


Thanks,
Ben

You do seem rather unlucky considering that you have already reported a damaged antenna connector in this thread !

http://www.airnavsystems.com/forum/index.php?topic=4688.0