Help please...Box not working

[southernsteve]

Hi all. During a recent trip to Palma my box appeared to pack up half way through the holiday after a heavy rain shower. It was not connected to the pc at the time but after the USB light would flash slowly and the box would only pick up transmissions at very close range if at all. Initially I suspected a fault with the USB cables, which I changed,  so then assumed it was the antenna.

On returning home I have set up the box with new cables and different antenna but with the same result. Can anybody please assist as what I can do next?

Many thanks, Steve

[RodBearden]

Hi Steve

It sound like the SAW filter problem. To confirm this and to get you box repaired, contact Support:

Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

HTH

Rod

[CoastGuardJon]

Hi Steve, you don't say how old your RB is, if less than 2 yrs old, contact AN Support for a Returns ticket number, then send it off to Waters & Stanton, who'll repair it and return in under 10 days.  If over 2yrs, just pack it up and send to Waters & Stanton direct, they'll let you know repair cost.

[southernsteve]

Thanks for the replies......unfortunately box is over two years old  so I guess it's off to W&S.

Regards Steve

[lambertw]

Hi Steve, you don't say how old your RB is, if less than 2 yrs old, contact AN Support for a Returns ticket number, then send it off to Waters & Stanton, who'll repair it and return in under 10 days.  If over 2yrs, just pack it up and send to Waters & Stanton direct, they'll let you know repair cost.

As I understand it if it's one of the earlier serial numbered box's it will be repaired free of charge.

[AirNav Support]

Best to contact us first and we can tell you.

[southernsteve]

Will do..thanks

Steve

[prosinger]

Hi all. During a recent trip to Palma my box appeared to pack up half way through the holiday after a heavy rain shower. It was not connected to the pc at the time but after the USB light would flash slowly and the box would only pick up transmissions at very close range if at all. Initially I suspected a fault with the USB cables, which I changed,  so then assumed it was the antenna.

On returning home I have set up the box with new cables and different antenna but with the same result. Can anybody please assist as what I can do next?

Many thanks, Steve

I had nothing but troublw with the flimsy SMA antenna plug on the back of my radar box, just give it a wiggle to see if your signal comes up and if it does, replace it with a solid BNC socket. I can send you one free of charge if it looks as though that's the problem.

[southernsteve]

thanks for your kind offer. Box has been returned to be fixed.

Regards  Steve