Support Issue - No Response

CZUL · February 19, 2013, 12:47:11 PM

I've been waiting for a reply regarding my RB repairs for over a week. Can someone at Airnav support please look into my emails and get back to me?

Ref #6195

Please get back to me via email or PM

Thanks

RodBearden · February 19, 2013, 12:53:00 PM

I haven't had any response from support for 48 hours despite sending a couple of tickets.

I still can't post attachments on the forum.

Perhaps they're on holiday...

Rod

Runway 31 · February 19, 2013, 12:58:40 PM

Rod, for info I raised this issue with Dev and it is being looked into

Alan

RodBearden · February 19, 2013, 01:20:49 PM

Thanks, Alan

Fingers crossed!

Rod

AirNav Support · February 19, 2013, 01:37:00 PM

We aren't on holiday, we are always around and reply within 24hours. If you haven't got a response PM us and we will check what is happened, maybe a case of the emails being caught us spam.

CZUL apologies, can you PM us query again, your ref 6195 doesn't exist on the system which is very strange.

AirNav Support · February 19, 2013, 01:37:26 PM

We are aware of the attachment issue and its being looked at.

CZUL · February 19, 2013, 02:06:54 PM

I've sent you a PM with the email history.

Chris11 · February 20, 2013, 07:57:29 PM

Same problem - emailed support - request Id 6396 - no response one day later

Chris11 · February 21, 2013, 04:01:44 PM

..and still no response

Chris11 · February 24, 2013, 03:14:57 PM

PM to support - still no response - This is starting to be a bit pathetic.
I am getting delayed info from the network despite having paid for real time. My account only expires in a weeks time. This added to the fact that we were without network coverage for a long period is starting to make me angry.

How do you get a response from support if they do not respond to emails or pm's?

AirNav Development · February 24, 2013, 04:22:26 PM

Chris, we are really sorry for this delay.
Our support team member got sick 4 days ago and the rest of the team can't cope with the number of support tickets we had. We will back with an answer within the next 24 hours.