Network account renewed but ANRB doesn't think so..

[Storm]

Hi all,

So i renew my Network account for a year and I got he e-mail from AirNav saying my account is active. However, my ANRB says that the account has expired. So my question is, is there some action Im supposed to take? I have restarted the ANRB software but still nothing. What could the problem be?

Thanks.

[Storm]

Hmm I just noticed that my serial number that is listed under E-Mal account in the Account box is different from the actual ANRB I have. The one in the software ends with 6 and the actual box I have here ends with 7. Could that be the issue?

[Allocator]

Storm,

Contact AirNav Support direct at [email protected] as they are the only people who can answer your questions, the rest of us can only guess.

[AirNav Support]

Your serial should be similar to your login code except the PG at the start. If there is mismatch contact us.

[Storm]

Just as I suspected. The account that ends with 7 has been renewed bearing in mind that the hardware serial number that it is actually connected to ends with 6. So now how do I renew this one?

[AirNav Support]

We have emailed you.

[Storm]

Just to clarify the hardware is now with a friend, it is that one that I registered when I got it. Then I got a new one and gave him my old one. In the order form I used the serial number of the newer box, get it? I'm not sure if Im being clear here.