Urgent, AirNav Support!

[Aerotower]

Hi! I sent my RadarBox to repair the Waters & Stanton PLC. I sent by registered post, but until now have not received any answer, nor the CTT (Royal Mail), or the Waters & Stanton PLC, have already sent email to support and also got no answer. I need to know if my box arrived safely.

My email has this title [AirNav Systems #74570]: Hardware problem‏

I am waiting for a reply as soon as possible, because it has not arrived, I have to say to CTT (Royal Mail).
I sent a Box on 1/03/2010 and it is days 15/03/2010 and I have no answer.

[CoastGuardJon]

Hi Aerotower, first of all, when you posted your RB (Recorded or Special Delivery) you will have been given a label or receipt, with a 13 character code on it, go to this site

http://www.royalmail.com/portal/rm/personal?pageId=tab_track_rm&catId=500185&mediaId=83900761

Stick your code in and see when/if it was delivered.

If delivered and you've still heard nowt, give W&S a ring and ask for their warranty repairs, they'll soon bring you up to speed (on the 2 occasions, my Box went back, I received the return within 5 working days, so they may be waiting for spares.

[AirNav Support]

Usually if you include your details with your RB you are emailed by W&S when they start working on the box. We don't have any details of it so far so I would check with your postal service that you sent with.

[Aerotower]

Hi CoastGuradJon,

Your item with reference ************* was delivered from our HOCKLEY Delivery Office on 09/03/10

But it says nothing about having been delivered or not to W&S. And I got no proof of delivery as usual.

[Aerotower]

Hi Airnav,

I tucked a letter with the problem of RadarBox and my address, just forgot to specify the email. But even then you have my email in your box. If you did not have to talk to the CTT (Post Office Portugal).

[viking9]

Aerotower,

If you like you can pm me with the reference number and I will telephone W&S and ask them if they received it.

Tom

[Aerotower]

Now in public.

Thanks Tom for your help, very efficient, I would say more efficient than other people who should know these things.

Best Regards

[CoastGuardJon]

Hi Aerotower, the delivered from Hockley is the proof of delivery to the addressee - W&S on 09/03/10.   It will take a few days to get back to Portugal, and I see Tom has already volunteered to ring W&S before I could!

[Aerotower]

Thanks Jon!

Regards