Alerts with ARNB 2009

HMN851X · November 26, 2008, 06:55:59 PM

Can anyone help I have not had any Alerts at all today yet the AirNav box says that it is sendiing them but they are not arriving in my In box

Brian

Allocator · November 26, 2008, 07:14:13 PM

Brian,

As a test, go to Reporter and enter the same email address you have put in for Alerts. Generate a report and click the "Send Now" button. Does your report get sent and received correctly?

HMN851X · November 26, 2008, 10:09:47 PM

Hi Allocator

yes i have tryed that with no luck

Allocator · November 26, 2008, 10:18:04 PM

OK, I've got 3 suggestions - either you have a Firewall that is stopping RB sending the email, or your mail server doesn't like the email coming from the AirNav server (I think that's how it works?) or your email spam filter is blocking the incoming emails.

Can you get Network traffic OK?

HMN851X · November 27, 2008, 06:22:25 AM

yes I can get the network

9M-ISJ · November 27, 2008, 07:43:44 AM

Mine isnt emailing them out at the moment either.... I have changed the send to email address to one with no Spam filtering, and still not coming through.

HMN851X · November 27, 2008, 07:52:39 AM

R well at least I know its not just me now LOL

9M-ISJ · November 27, 2008, 09:26:33 AM

Hi,

I believe there to be an issue with the server sending the messages.

I switched off my firewall altogether, and asked it to send to a completely unspam protected email address.

The status bar at the bottom of the screen states that emails are being sent.... but I dont think that is the case.

It was working (after a fashion - see my earlier comments) up until yesterday morning

AirNav Support · November 27, 2008, 09:47:28 AM

We will check to see whats happening. Can anyone else confirm they have the same issue (i.e it has worked earlier this week and not today) ?

HMN851X · November 27, 2008, 01:15:43 PM

it is still showing that e-mail is being sent also the daily reports are not arriving

9M-ISJ · November 27, 2008, 02:16:43 PM

Ditto

jasper37 · November 27, 2008, 02:58:28 PM

yep same apllies to me also

AirNav Support · November 27, 2008, 10:29:10 PM

Email issue should be corrected now.

9M-ISJ · November 28, 2008, 01:47:18 PM

Thankyou

Tramline · December 04, 2008, 02:28:41 PM

Hi, I'm new RB so please bear with me! I've added F-* in my alerts and recently got an Alert like this;

Flt ID AFD438
Reg F-GSPY
A/c 772
Route BLANK
Alt 31975
Speed BLANK
Hdg BLANK

Can anyone advise why the BLANKS were blank?

Many thanks, Paul