Autopopulate info / photos not working

[testmonkey]

Hi folks, not had the RadarBox on for over 12 months but have had the urge to play again!

Been spending the last couple of days re-populating my database (latest version etc. installed, new subscription purchased). When I came home tonight I noticed the network was briefly not connected and when it came back on it seemed a little patchy for a while. The network seems okay now but auto-populate aircraft info and photos still don't seem to be working. They've been fine over the weekend since I fired the box back up.

Has anybody else noticed these features being 'down' tonight or is it just me?

[RodBearden]

Hi testmonkey - welcome back!

I think it may be just you - give it a while to settle down and you may find it works OK.

Rod

[Undertaker]

Hi guys new to ANRB this weekend Database updates and photos worked OK until yesterday then same problem as testmonkey I am presuming this is a problem at the Database Network update site anyone confirm ?

[QF1]

Not working for me either, which is a pity as I am trying to show a "newbie" how it all works and not possible at the moment.  Does anyone know if this part of the server is down?

Cheers
Mark

[aircraftenthusiast2000]

I was having the same problem with the reg/photo autopopulate when i went into my radarbox late yesterday evening around 23.30 hours, and again this morning at 6am.
If you guys are also having the same problem then it must be a fault at Airnav end.
It was good to see yesterday late evening that the KJFK/KEWR coverage on the radarbox network is much better as i was seeing all ADS-B traffic in the New York TMA. To the person who is supply this feed i would to say thank you as i can now tie up the registrations of flights that i see depart and arrive JFK on the Flightaware airport activity map.

[ian]

I am having the same problem in London at 0830 this morning. Auto-populate has not been working all morning

[DaveReid]

I am having the same problem in London at 0830 this morning. Auto-populate has not been working all morning

The server is currently populating routes, but not aircraft details (which includes thumbnails/photo links).

[AirNav Support]

We will take a look.

[DaveReid]

We will take a look.

With respect, this isn't the kind of problem you should be dependent on your users to report.

Clearly it's an issue at the server end and not just affecting one user. 

Google "website monitoring software" and you will find dozens, if not hundreds, of products which would alert you to server problems before any user has had a chance to notice them.

[carras320]

Same problem for me, I cannot get info and photos from planes that aren´t in my database.

Cheers!!

[aircraftenthusiast2000]

Just got back in from work and switched on my radarbox and still having the same issues with the autopopulate aircraft reg/photos not working.
Hope somebody from Airnav can sort this out!

aircraftenthusiast2000

[Runway 31]

If you require to know details of any aircraft with a hex code only, please feel free to forward the code to me on this thread and I will send you the details to allow you to update manually in database explorer.

Alan

[AirNav Support]

The issue is related to the online database which is being repaired, this does take a few hours.

Apologies for the issues.

[EK01]

Is that also the cause of the network being on/off all day and currently OFF again !

[AirNav Support]

Network should have only gone offline 10-15 mins ago while we restarted all the systems. Network and autopopulate should be ok now.