Alert emails very long delays.

Started by GreekSpy2001, March 11, 2012, 01:37:52 PM

Previous topic - Next topic

0 Members and 2 Guests are viewing this topic.

AirNav Development

We are today upgrading our email server and outsourcing it to a different company.
This requires a few changes which may take up to 48 hours to propagate over the internet.
So this means that we will still experience some instability during the next 2/3 days and after that problem fully corrected.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

paulmarcfineman

Good morning paul in orpington I had the same
Problem n alerts  since last sunday
Some came through on friday
But only a few and that was
Logs from 2 days before
Look forward to your reply
Paul in kent

AirNav Development

Emailsa re not yet working due to the email server migration. It will takee 24-48 hours for them to be back on.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

paulmarcfineman

thank you for the reply
as im still using my radar box will the alerts from a week will they still come through or will they start from the date the server comes back on line
paul

AirNav Development

This problem should now be corrected. Please send us your feedback to confirm everything is working as it should as your feedback is always extremelly helpful.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

paulmarcfineman


GreekSpy2001

had one come thru at today (Monday 19th) 04:41.   nothing since.

HTH

Graham

jayyang

today, got 3 alerts only, missed others. no daily report email.

Runway 31

Still no automatic reports to mode-s forum from Airnav users.

Alan

AirNav Support

As Dev mentioned the mail server has been moved so it takes time to propagate the change across the world. Though we expect things to settle down soon, also due the mail server move if you have spam settings check none are diverting to a spam folder as it would have picked up a different ip address and mail server.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

Sketco

Same problem here. Haven't had an email report since the 3rd March and only sporadic alerts. Radarbox initially notifies email success, then several moments later "Message sending failed. Please check background software (antivirus/firewall) and try again later"
Nothing has changed in my settings but I rechecked and reentered mail details etc. No Joy.
I am pleased, if that's the right way to look at it, that others are having this problem too. I was at a loss.

AirNav Development

Please confirm which software version you are using and if the message is still appearing today.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

paulmarcfineman

good morning im using 3.13 version airnav and windows 7

paul in orpingrton

kent

17 miles from london

still no alerts

GreekSpy2001

Hi  No alert emails yet. Tues 20/3 10:16 GMT  Set to send to multiple address to avoid any jumk mail problems.

Running 4.03 in 2D mode.

Graham

fokker

I have still not received a reply from AirNav support and have no ticket number,are emails still up the spout?