Generating a Report

spotter70 · July 10, 2007, 08:31:20 PM

When i generate a report of todays activities and wish to send them to myself as an Email it does not turn up in my email box or spam for that matter.
Can i send them, to myself ??
if not what is the function for on the reporter tab??
regards
spotter70

AirNav Support · July 10, 2007, 08:32:45 PM

Yes, you can send it to yourself. Check your firewall is not blocking the software as thats the likely cause of it not sending.

spotter70 · July 10, 2007, 09:06:18 PM

I have switched off the firewall and still cannot recieve
regards
spotter70

AirNav Support · July 10, 2007, 09:09:08 PM

When you click send, what does the information box say in the corner?

spotter70 · July 10, 2007, 09:15:10 PM

it says sending report but it never arrives.
i type my email address as normal the rport is generated below but it is not recieved.
regards
spotter70

prbflight · July 10, 2007, 09:24:31 PM

I'm having the exact same problem and it's driving me nuts! I've checked my firewalls etc but can't find the cause of the blocking. I can access the Network and Airliners.net form inside the RadarBox software. I can't email any alerts or reports. I get the following message all the time...

'Could not connect to SMPT server to send auto-report'

Paul

spotter70 · July 10, 2007, 09:34:32 PM

at the moment i am writing down what i have verified overhead close to my home its annoying that i cannot get the email print it off so that i can log the entries into my database program
regards
spotter70

DaveG · July 10, 2007, 09:38:04 PM

just checked to see if reporting emails worked for me, and the answer is Nope..

Have a question: What account does the email get sent by? Is it a AirNav email account? as if its not I cant see how it would work as without mail server setting and login details it would have no post office to send by.

AirNav Support · July 10, 2007, 09:40:13 PM

Ok we will look into this as well. Bear with us please. In the meantime you can save the log or regarding alert, you can save it to the alert box and you can copy that.

Its sent through our servers. It may be a server issue as it was working before.

paagats · July 12, 2007, 07:16:51 AM

Hi all

Peter here in Sydney AU, I have the same problem but I save it to a file then e-mail to my local spotters group.

Not happy with the report generated as it comes out all over the place; I thought it would be a mirror image of MyLog.

Also, not all MyLog entries are appearing on the generated report. MyLog had 212 entries but only about 170 records appeared on the report. This happens every day.

Allocator · July 13, 2007, 09:16:32 AM

Quote from: AirNav Support on July 10, 2007, 09:40:13 PM
Ok we will look into this as well. Bear with us please. In the meantime you can save the log or regarding alert, you can save it to the alert box and you can copy that.

Its sent through our servers. It may be a server issue as it was working before.

Haven't had any success sending an email report to myself. I've tried 2 different email addresses and although RB says sending mail in the status bar at the bottom, nothing appears in my email inbox.

I'm using Mozilla Thunderbird as the default mail client and I've also tried sending/receiving to a Google Mail Account.