Is AirNav Radar and ShipXplorer support alive???

ymm · July 31, 2025, 08:28:02 PM

Hello,
I've reached out multiple times over the past few weeks via the web form or email to both support systems.
I receive automated responses saying "Ticket Received" but nothing more.
Anyone has a better way to get in touch?
Thanks!

AirNav Support · August 01, 2025, 11:41:41 AM

Not see any emails from you on RadarBox, ShipXplorer yes your request is with the devs to update the stations.

goodlustful · September 03, 2025, 08:35:36 AM

I've contacted both support systems many times in recent weeks, using either the online form or email.

ymm · September 03, 2025, 12:57:40 PM

My ShipXplorer feed is often shown as offline. AIS-Catcher is sending data and all other services I'm feeding are good.
Support has been unresponsive on this as well as for other issues...

ymm · September 03, 2025, 07:30:11 PM

one of many

AirNav Support · September 05, 2025, 06:57:48 PM

Quote from: goodlustful on September 03, 2025, 08:35:36 AM
I've contacted both support systems many times in recent weeks, using either the online form or email.

Searched your email and we don't see anything appearing, Can you PM your email so we can check further

AirNav Support · September 05, 2025, 07:00:07 PM

Quote from: ymm on September 03, 2025, 07:30:11 PM
one of many

There are few issues with data sharing and stations linked that we are working on, Apologies for the delays.

ymm · September 06, 2025, 09:08:01 AM

Showing offline with no traffic in web browser. Showing offline and displaying targets on iOS App.

Runway 31 · September 06, 2025, 05:09:45 PM

There would appear to be an issue with the browser app

Alan

ymm · September 07, 2025, 07:40:07 AM

Quote from: Runway 31 on September 06, 2025, 05:09:45 PM
There would appear to be an issue with the browser app

Alan

All showing offline so server issue...

Runway 31 · September 07, 2025, 02:59:39 PM

No one one here will be able to help you will need to contact support, no idea on shipexplorer support but try [email protected] and ask if they can forward

Alan

ymm · September 07, 2025, 03:12:12 PM

Quote from: Runway 31 on September 07, 2025, 02:59:39 PM
No one one here will be able to help you will need to contact support, no idea on shipexplorer support but try [email protected] and ask if they can forward

Alan

Thanks, check the subject of the post, you'll see that we have tried to contact support for both AirNav Radar and ShipXplorer multiple times. AirNav Radar issues look to have been resolved but not the one's for ShipXplorer. AirNav support has responded on this thread. Looks like their ticket system is also having issues.

Runway 31 · September 07, 2025, 03:17:55 PM

Airnav support do not monitor the forum, they only responded to the thread because I advised them of it, they had not received any emails from you. Any emails sent to them should receive an auto response, if no auto response they have not received an email

Sorry I have no idea or information on Shipexplorer or their support. I can only suggest you contact Airnav as per my last as they reply when they get your email

Alan

ymm · September 24, 2025, 08:00:58 AM

Still no news from support...