XRANGE stopped working

AirNav Support · November 03, 2025, 07:47:24 PM

Quote from: dor4x on November 03, 2025, 11:03:40 AM
I am still waiting for a reply..
I am not optimistic after reading your comment.
Thanks for sharing

Can you PM me your email please, your email on the forum is not found in our support tickets.

Runway 31 · November 03, 2025, 09:34:58 PM

jwyman

you are better off with a stick, they cost next to nothing, you can do a lot more with it and it can be stand alone

Alan

jwyman · November 04, 2025, 12:19:49 AM

I get the feeling after all the run around that they are just trying to force me into buying a new box rather than flashing the SD card in my box.

dor4x · November 04, 2025, 03:56:06 PM

Quote from: AirNav Support on November 03, 2025, 07:47:24 PM
Quote from: dor4x on November 03, 2025, 11:03:40 AM
I am still waiting for a reply..
I am not optimistic after reading your comment.
Thanks for sharing

Can you PM me your email please, your email on the forum is not found in our support tickets.

I got last night a reply by Alex: this has been passed to our dev team
Waiting for more help. If needed I'll forward to you too.
Thanks

jwyman · November 04, 2025, 06:58:45 PM

Thanks. This is the same response and flow i also received...

dor4x · November 05, 2025, 12:34:07 PM

UPDATE:
I did not received any further reply from the support team, BUT!! as from 1 hour ago, my XRANGE started to work again by it self.

I do not know if someone did something remotely, or by any chance it was server side problem, but after 14 days it came back to life.

Runway 31 · November 05, 2025, 02:35:51 PM

Thats good to know, possibly a developer got into it and fixed it but unless they tell you we will never know!!

Alan

dor4x · November 06, 2025, 08:45:11 PM

I did not hear anymore from support. They never responded again, beside the first email.
I found it hard to believe someone connected remotely to my XRANGE, as I don't have any open ports from my router to my XRANGE. But, who knows.

I am very happy it is still working again.

jwyman · November 06, 2025, 09:08:12 PM

Glad its working for you.....

Aerotower · November 06, 2025, 11:35:25 PM

Quote from: dor4x on November 06, 2025, 08:45:11 PM
I did not hear anymore from support. They never responded again, beside the first email.
I found it hard to believe someone connected remotely to my XRANGE, as I don't have any open ports from my router to my XRANGE. But, who knows.

I am very happy it is still working again.

It's possible for example with ZeroTier.

Aerotower · November 06, 2025, 11:36:20 PM

Quote from: jwyman on November 06, 2025, 09:08:12 PM
Glad its working for you.....

It is a xrange or xrange2?

dor4x · November 07, 2025, 09:03:32 AM

Xrange, the older model.

jwyman · November 07, 2025, 05:43:08 PM

support says they can't see my unit online but i can reach it using my local IP...

dor4x · November 08, 2025, 06:02:22 AM

I never got any further reply from support.
I also could ping the box and enter the UI via local IP.

It just started to work again over here after 14 days

dor4x · November 09, 2025, 06:20:43 AM

Quote from: jwyman on November 07, 2025, 05:43:08 PM
support says they can't see my unit online but i can reach it using my local IP...

Did you try to keep it running and connected in the past few days?