XRANGE stopped working

dor4x · October 25, 2025, 06:21:37 PM

I have a problem with XRANGE receiver. It stopped working about 48 hours (OFFLINE)

I did not get any email from the system, as it used to be, after 6 hours alerting me, the unit is OFFLINE.
On the website my station is listed as #15 in my area, but does not appear at all on the country list.

Here is what I tested so far on my side:
1. Unplug the unit for 10 min
2. Restart my router

When I restart the XRANGE I can see the white light for few secs and then I get a steady green light.
I can PING my XRANGE from my PC

Any advice will be thankful
Thanks

Runway 31 · October 26, 2025, 02:33:12 PM

Contact [email protected] Only they can help, provide details of your PGANRB**** serial number

Alan

dor4x · October 27, 2025, 01:36:56 PM

Hi
I did last week.

Still waiting for a reply

Thanks

Runway 31 · October 27, 2025, 06:37:51 PM

Forwrd me your email address and I will contact them

Alan

jwyman · October 27, 2025, 09:47:03 PM

I have run into the same issue. Mine has been offline for 10 days. I don't think ANYONE works in support. They are suppose to send instructions on re-flashing the box. After 10 days and repeated emails, no response. Totally unsatisfactory....

dor4x · October 28, 2025, 08:59:20 AM

Quote from: Runway 31 on October 27, 2025, 06:37:51 PM
Forwrd me your email address and I will contact them

Alan

Sent you a PM
Thanks!

dor4x · October 28, 2025, 09:00:08 AM

Quote from: jwyman on October 27, 2025, 09:47:03 PM
I have run into the same issue. Mine has been offline for 10 days. I don't think ANYONE works in support. They are suppose to send instructions on re-flashing the box. After 10 days and repeated emails, no response. Totally unsatisfactory....

Did you manage to solve it or do you still have this issue?
Thanks

jwyman · October 28, 2025, 03:16:08 PM

Crickets...... Still have the issue.. now on day 11....smh

Runway 31 · October 28, 2025, 06:43:05 PM

I have tried emailing support and no reply, there seems to be an issue with their email system. Will try another method

Alan

Runway 31 · October 28, 2025, 08:09:04 PM

Contacted support on whatsapp, looks like their email systemis playing up, passed on to the Developers to get fixed

Alan

Runway 31 · October 28, 2025, 09:14:58 PM

I believe the email issue is now fixed so hopefully they can catch up on their emails

Alan

jwyman · October 29, 2025, 03:34:17 PM

Thanks! I just received an email saying that a ticket has been created.. Now we await for technical assistance...

Runway 31 · October 29, 2025, 06:13:40 PM

jwyman

I was advised that a developer is needed to flash a disc when available, I dont believe that youcan do it yourself

Alan

jwyman · November 03, 2025, 01:20:10 AM

Well after talking to support, they say my box is dead and have to buy a new box...

Being retire, it appears I will no longer be sending any more data out due to cost prohibitive constrictions.

Been fun while it lasted.

dor4x · November 03, 2025, 11:03:40 AM

I am still waiting for a reply..
I am not optimistic after reading your comment.
Thanks for sharing