Help! Can't send reports

[prbflight]

Hi All,

I can't send any reports.  I keep getting the following message

'Could not connect to SMTP server to send auto-report'

I am running Norton Internet Security 2007.  I have turned off my firewalls (at least I think I did) and still no luck.

What should I try next?  Do you think I am missing something?  Any ideas would be appreciated.

Can anyone help?

Thanks

Paul

[AirNav Support]

Temporarily turn of Norton and restart RadarBox 2007 and try.

[prbflight]

Temporarily turn of Norton and restart RadarBox 2007 and try.

Tried with no luck.  I'm running Win XP with all service packs and I use Outlook as my e-mail client.  Any other suggestions?

Paul

[prbflight]

Could it have something to do with my US Robotics Broadband router?

Paul

[AirNav Support]

Your router should not affect the sending. I guess you have tried sending to different emails addresses.

Did you get Mikes earlier log report?

[DaveG]

Only if it has a hardware firewall and it is blocking the ports used by RB ?  But you can test this by turning the Hardware Firewall off or moving your PC onto the DMZ part of the router.

If all that is &£$&*$ post your model number.

[AirNav Support]

That is true, however most home firewall routers don't have too much issue sending things out its more receiving.

[prbflight]

Your router should not affect the sending. I guess you have tried sending to different emails addresses.

Did you get Mike's earlier log report?

Yes I did get Mike's log report.  I will try sending my report to another address.  Until now I have only tried to send to myself.

[Roadrunner]

My PC is connected via a Broadband router (Netgear Range Max 240) I use Virgin+ PC Guard and as I said earlier, have had no problems with emails. However, I did have a problem initially trying to set up reports from SBSpopulate to Mode_S group ay Yahoo due to the IP address or something. Don't know if their is a clue there?

[prbflight]

Your router should not affect the sending. I guess you have tried sending to different emails addresses.

Did you get Mike's earlier log report?

Yes I did get Mike's log report.  I will try sending my report to another address.  Until now I have only tried to send to myself.

No luck using a different e-mail address.

Paul

[prbflight]

My PC is connected via a Broadband router (Netgear Range Max 240) I use Virgin+ PC Guard and as I said earlier, have had no problems with emails. However, I did have a problem initially trying to set up reports from SBSpopulate to Mode_S group ay Yahoo due to the IP address or something. Don't know if their is a clue there?

That could be a clue for sure.  I have never been able to send log reports to a group using Acarsd.  As well, I have never been successful in setting up a server using a no.ip address for Acarsd also.

Paul

[DaveG]

Paul what ISP are you with ? and do you know if your going through an ISP Proxy ?

[prbflight]

Paul what ISP are you with ? and do you know if your going through an ISP Proxy ?

I am with Vianet and as far as I know I do not use an ISP proxy.  Never had to worry about that whenever I set up an internet connection or e-mail account.  My knowledge is limited in this area. 

Paul

[CanadaKen]

prb....by any chance are you running anything like Spyware Doctor?

CK

[prbflight]

prb....by any chance are you running anything like Spyware Doctor?

CK

No.  My Norton Internet Security 2007 has spyware detection but I've turned it off and still no luck.

Paul