Reporter e-mail issue

[Storm]

Nothing! No error in the log either.

[Allocator]

Storm, do you have a valid email address set in the Preferences > Home data > Email box?  Put your email in here too to see if it makes a difference.

[tarbat]

One other thought, what is your local time for 0000UTC?

And what have you entered in the "Subject" for the auto email?

And you are running v2009?

When mine sends at 0000UTC, I see this message in the status bar in Radarbox.

[Storm]

Storm, do you have a valid email address set in the Preferences > Home data > Email box?  Put your email in here too to see if it makes a difference.

Yes. Its in there.

One other thought, what is your local time for 0000UTC?

And what have you entered in the "Subject" for the auto email?

And you are running v2009?

When mine sends at 0000UTC, I see this message in the status bar in Radarbox.

Local time here is 0300. I don't enter a "Subject" I have to radio button on Generate Today's Entries. And for some reason the subject is still stuck on the last time I manually generated the report which was the 28th. And I have yet to receive an auto e-mail.

I'm usually not awake at 0000UTC to check what message I get. I'm using 2009.

[tarbat]

You could adjust your PC clock to 0258 and see what actually happens at 0000UTC.  It might help diagnose what's going wrong.  Otherwise it's difficult to guess what might be causing the problem, since it works flawlessly for other users.

And I select "Yesterday's Entries".  Surely, selecting "Today's Entries" will mean there's nothing to send, so that may be what's causing the problem.

[Storm]

Still doesn't work. It'll send it manually with now problems but not automatically.

[AirNav Support]

Can you send us in a private message what you are entering in email textbox.

As earlier on in this thread you didn't know what to enter to seperate them (even though it says comma seperated next to the textbox). So that might mean you didn't understand that fully and have entered something wrong?

[Storm]

I know what comma separated means. I did see that it said comma seperated in the box. I knew I had to put commas between addresses but wanted to check since it didn't work, I just didn't know if it was a comma or semi-colon as some programs prefer one over the other. It will say comma separated but will want a semi-colon not a comma. Plus this feature has NEVER worked for me automatically.

I PM'd you.

[tarbat]

Storm, at 0000UTC, do you see any message appear in the status bar of Radarbox?

Like this - http://www.airnavsystems.com/forum/index.php?action=dlattach;topic=1720.0;attach=2475;image

[GreekSpy2001]

Hi All

I am getting the same problem.  I can manually send but the auto send is not working.  Addresses are correct the box is ticked but nothing gets sent.  Was there a resolution to this?

Graham

[tarbat]

Graham, what messages appear in the RB Status area at 0000UTC when it attempts to send the email?  See my earlier post for screenshots of what you should see.

[Allocator]

We've got 2 threads running now discussing this issue - different people, but the same problem.

[GreekSpy2001]

Tarbat

Reset my PC clock to 23:59 and waited.  Nothing happened with RB at 00:00.  No message seen as you highlighted.  I do have a back up program that kicks in at that time. That worked fine.  Wouldn't have thought that would cause a problem.

Graham

[AirNav Support]

It needs to be 00:00 UTC.

[tarbat]

Maybe your backup program is stopping other processes working.  Maybe try disabling the backup program and see if that works.  Does that run at 00:00 local time, or 00:00 UTC?

Do you get anything in the Reporter Automatic Report Log.  You should see a line stating "20090204 000001: Auto Report for 20090203 sent with success"