New user with possible hardware problem - no USB or signal lights

QF1 · December 09, 2008, 09:56:14 AM

Excuse my ignorance but not sure - how can I check? I think 64 bit.

AirNav Support · December 09, 2008, 10:03:45 AM

If you right click on mycomputer and click properties it should display the windows version.

QF1 · December 09, 2008, 10:05:57 AM

32 bit SP1. I hope that helps.

QF1 · December 09, 2008, 10:29:09 AM

I finally have it working - seems it must have been a Vista setting.

Thanks to all for your help.

Cheers
M

Allocator · December 09, 2008, 12:15:38 PM

Well done QF1, enjoy your Radarbox and don't be afraid to come back and ask any further questions that you have.

Tramline · December 09, 2008, 01:44:10 PM

Quote from: Allocator on December 09, 2008, 09:33:56 AM
Mark,

Also, note that you have to install the driver for each USB port individually. If you swap USB ports, then you have to install the drivers for the new port.

Hi Allocator, if I changed USB port can you tell me how I'd install the drivers for the new port.

PS...Welcome QF1. I also use Vista but I installed the CD softward first and then the USB/Hardware. Agree with you that the CD cover tells you to install Hardware first then software, whereas anyone on here will tell you to do Software first. This seems a basic issue and should be correctly printed on the CD cover in the first place.

nortonbeak · December 09, 2008, 02:04:28 PM

Quote from: Tramline on December 09, 2008, 01:44:10 PM
I also use Vista but I installed the CD softward first and then the USB/Hardware. Agree with you that the CD cover tells you to install Hardware first then software, whereas anyone on here will tell you to do Software first. This seems a basic issue and should be correctly printed on the CD cover in the first place.

I already raised this issue some time ago.

http://www.airnavsystems.com/forum/index.php?topic=1070.0

Allocator · December 09, 2008, 04:45:57 PM

Quote from: Tramline on December 09, 2008, 01:44:10 PM
Quote from: Allocator on December 09, 2008, 09:33:56 AM
Mark,

Also, note that you have to install the driver for each USB port individually. If you swap USB ports, then you have to install the drivers for the new port.

Hi Allocator, if I changed USB port can you tell me how I'd install the drivers for the new port.

PS...Welcome QF1. I also use Vista but I installed the CD softward first and then the USB/Hardware. Agree with you that the CD cover tells you to install Hardware first then software, whereas anyone on here will tell you to do Software first. This seems a basic issue and should be correctly printed on the CD cover in the first place.

When you plug the USB lead into a different USB port and you get the "Found New Hardware" message, follow the prompts to install the driver, but select the Choose Location (or similar, can't remember of the top of my head) and browse to the /AirNav RadarBox 2009/Drivers directory. This installs the RB drivers rather that some random Windows/Internet driver.

This is the same for any USB device, be it a scanner, camera or RB - at least it is with XP and I presume it's the same with Vista.

QF1 · December 09, 2008, 06:58:42 PM

Quote from: Allocator on December 09, 2008, 12:15:38 PM
Well done QF1, enjoy your Radarbox and don't be afraid to come back and ask any further questions that you have.

Thanks for the warm welcome. I am one of the first SBS users , so now learning about Radarbox and will use both, as some others do.

I think the problem was that I did not allow enough time for the Radarbox to initialize. It appears to hang on initial startup. It takes a few minutes to start the application each time on my notebook (Vista), whereas started a lot more quickly on the PC using XP - any idea why this may be?

Cheers
M

Allocator · December 09, 2008, 07:04:53 PM

I don't suppose that you are using AVG Free anti-virus by any chance?

Blackthorn · December 09, 2008, 07:24:54 PM

Sounds familiar

http://www.airnavsystems.com/forum/index.php?topic=1764.0

QF1 · December 09, 2008, 09:33:22 PM

Quote from: Allocator on December 09, 2008, 07:04:53 PM
I don't suppose that you are using AVG Free anti-virus by any chance?

I was, but I have uninstalled and that seems to have fixed the slow start-up problem.

Thanks

Allocator · December 09, 2008, 09:49:48 PM

You don't need to uninstall it, just set up an exception so that AVG doesn't scan all the RB files when RB is run. See Blackthorn's post above with the link to the instructions.

QF1 · December 09, 2008, 09:58:50 PM

I may re-instal but it was out of trial period anyway.

Allocator · December 09, 2008, 10:23:32 PM

AVG Free runs for ever - for free :-)

There is a Spy Blocker option that installs with AVG Free if you leave it selected during the install process and it's this that stops working after the trial period. However, the anti-virus bit keeps working and updating.

I use AVG Free on all my computers since I finally got fed up of buying Norton every year.