Help Please

[bill5]

Hi

This might be a silly question, but l brought the rador box for my hubby for christmas, and can not get it to work, when we first loaded it, it asked for username and password, did not rilse this was on the box, and got locked out, we cannot see any planes or aircraft, as l dont think it has been registered, can any one help me on what l need to do now.

many thanks

[Allocator]

The user name and password are on the white label on the CD cover.  When you say you are locked out, what exactly do you mean?  It's not possible to get locked out, all that happens is that you can only run the Demo until you put the correct username and password in.

What version of Windows are you running, XP or Vista?

[AirNav Support]

If you have lost of ripped up the CD case in the excitment please contact us using the methods in our signature and we will get the codes for you.

[bill5]

Not really sure what we are doing wrong, we can not see any planes, and when we click on account, it says not yet activated. we are connected to the internet, but not sure what we have to do to see planes.

[Allocator]

A few questions to help us to help you :-)

- Have you entered the Username and Password that are on the white label on the CD cover?

- Is your RadarBox hardware (the black metal box) connected to you PC using the supplied USB cable?

- Is the supplied antenna connected to the hardware box?

- Can you see any lights on the hardware box?

- What colour are the two indicators at the bottom left of the RadarBox software window - Hardware and Network?

[bill5]

Yes yes yes the only lght on the box is the green power button
the colours are as follows  red hardware unconnected and green network

[besty]

Which version of the software are you using and on what operating system? You are not showing a usb connection on the front of your radarbox. Sounds like the usb driver hasn't been installed correctly, you can download the latest software and drivers from the Airnav radarbox supprot pages on the website.

[Allocator]

OK, we're making progress here - thanks for your answers.

You still haven't told us if you are using Windows XP or Vista yet.

Also, are you using a Firewall program at all?

Open the RadarBox Help file, or you can access the file online here:

http://www.airnavsystems.com/radarbox/help/

- Look at the Troubleshooting section and then go to Hardware connection

- Can you see AirNav RadarBox in the Universal Serial Bus Controllers section of the Windows Hardware manager

- If you can see AirNav RadarBox in the Universal Serial Bus Controllers section, what version driver is installed?

[bill5]

windows xp

[besty]

Are you using AVG free antivirus and firewall, you will need to set up the exceptions for radarbox to operate correctly.

Stuart

[Allocator]

OK, we're making progress here - thanks for your answers.

You still haven't told us if you are using Windows XP or Vista yet.

Also, are you using a Firewall program at all?

Open the RadarBox Help file, or you can access the file online here:

http://www.airnavsystems.com/radarbox/help/

- Look at the Troubleshooting section and then go to Hardware connection

- Can you see AirNav RadarBox in the Universal Serial Bus Controllers section of the Windows Hardware manager

- If you can see AirNav RadarBox in the Universal Serial Bus Controllers section, what version driver is installed?

Give us a fighting chance here please :-)

Any answers to the above questions?

[AirNav Support]

Sounds like a case of not intsalled drivers here. Please install the drivers and then your RadarBox will be recongised by the software.