Hardware Problem

AirNav Support · February 02, 2009, 03:26:04 PM

If this is something which happened today with your external antenna, I would wait for the snow to disspear and the snow showers.

We have a system in south london and with the snow falling reception was much less then it usually is.

dca · February 02, 2009, 03:52:58 PM

On my laptop 'AirNav Radar Box' (Running XP) on my PC 'C/control panel/system/device manager/USB controllers it is also ANRB.

dca · February 02, 2009, 03:55:08 PM

Thanks AirNav, I thought that could be the case too, hence why I tried my supplied antenna indoors- the same result though, no signal (& this usually works too)

Allocator · February 02, 2009, 04:04:45 PM

Quote from: dca on February 02, 2009, 03:52:58 PM
On my laptop 'AirNav Radar Box' (Running XP) on my PC 'C/control panel/system/device manager/USB controllers it is also ANRB.

It should not say ANRB, it should say AirNav RadarBox - is that what you mean?

But what is the version of the driver?

Device Manager > Universal Serial bus Controllers > Right Click on airNav RadarBox > select the Driver tab. What does it say under Driver Date and Driver Version?

dca · February 02, 2009, 04:14:52 PM

Yes, was just abbreviating with ANRB!
Date is 26/06/2007 & version is 2.2.4.0

Allocator · February 02, 2009, 04:21:43 PM

OK, out of ideas now.

Have you tried a different USB lead?

dca · February 02, 2009, 04:25:20 PM

Yes have just tried different USB lead & same result.
Thanks for all your ideas, AirNav what should I do from here please?

AirNav Support · February 02, 2009, 04:29:53 PM

Ok first thing is wait untill heathrow is open and gatwick fully and the snow has stopped falling which should be tommorrow. If its the same result then contact support and we will tell you how to return the RadarBox.

tarbat · February 02, 2009, 04:30:39 PM

A guess there's a possibility that you suffered ESD on your external antenna during the recent extreme weather. Were you using a DC-block with the external antenna.

dca · February 02, 2009, 04:32:27 PM

I guess as I don't know what a DC- block is then the answer is no. Is there any way to find out?

tarbat · February 02, 2009, 04:52:27 PM

Quote from: dca on February 02, 2009, 04:32:27 PM
I guess as I don't know what a DC- block is then the answer is no. Is there any way to find out?

Some info from Airnav here - http://www.airnavsystems.com/forum/index.php?topic=2037.msg17017#msg17017

Allocator · February 02, 2009, 07:25:30 PM

dca,

This is what my Radarbox LED's look like with the antenna disconnected - is this anything like your LED's are showing?

http://uk.youtube.com/watch?v=fGGC-EYL1DA

dca · February 02, 2009, 08:06:07 PM

That's exactly it Allocator, although for a period after it first failed the USB light was flashing rapidly. Now it is just blinking at a rate of every 1-1.5 seconds.

dca · February 03, 2009, 08:38:37 AM

Still not working this morning, I have sent a message via the support page as per AirNav request.
Thanks to Allocator & Tarbat again for their help.