AirNav RadarBox 2007 - Version 1.2 (Patch Beta 2) Post 2:

[Didimon]

Hi again,

I tried everything in the meantime, even Doro helped me and things started to look good, I even had an uptime of almost 48 hours but the last few days (without any config changes what so ever) it doesn't work anymore..... all steps are done writen in this topic, all drivers seems to be correct, all configs (data sharing on/off, 1000 to 5000mps etc.. etc..) have been tried but it still fails.... program terminates within a few minutes to sometimes a bit longer but it's annoying....

I'm starting to loose faith in this product..... I also have an SBS-1 of Kinetic which has an uptime of over 3 months now without any failures.... seems to me that this must be possible with the Radarbox as well or not? And more important: WHEN??

Is there a money back garantee? Don't like it anymore....

[AirNav Support]

Hi Didimon,

Firstly sorry to hear you are still having issues. If the beta 2 has been installed fully as you mention then it should be running perfectly (as it is doing for the majority of the customers). It sounds like something else may be an issue.

Can you send us a the elf file in your program folder to support so we can see what the issue is? Also just confirm your driver, firmware, software versions.
Sorry but RadarBox is a no refundable product as stated on our website.

[davis]

Hi

Now i put here the version of the driver and the software that doesn't run:

Driver Version: Primetec  2.2.4.0  (27-06-2007)

Software Version: ANRB12   2007/09/08 02.32

I confirm that all the files are in the position indicated.


Now i have tried to reinstall the update, now the program doesn't crash but he signal me that the Hardware is Connected (green square) but the hardware doesn't give sings of life, "usb" and "signal" light are always off. The only light that is on is the power light.

[Didimon]

Emailed the ELF file..... hoping on improvement......

Same story as davis (versions that is).....

[AirNav Support]

davis, Didimon

Your patch is not installed fully. You do not have the latest drivers installed which explains the issue plus you have not told us your firmware version.

Please read through post 1/2 in this topic to update to the latest driver.

[Didimon]

I think I'm going crazy on this one, even beeing married is more simple...... ;)

I tried every step of the first two postings (SEVERAL TIMES) in this topic so how is it possible I still haven't the latest drivers than?

The only thing which does not work is the firmware update, it opens but never shuts down again so I'm not able to see what firmware is installed.....

[AirNav Support]

Didimon,

Ok we will get there :) Please answer the following questions below fully.

1.) What Driver version are you using?
(This can be obtained by going into control panel -> system - hardware - device manager - usb devices - (right click on RadarBox then driver version) )

2.) Version of RadarBox 2007 you are running?
(Open RadarBox 2007, go to help then about)

3.) Confirm you have run Firmware update in the RadarBox 2007 fodler and confirm you have the same files as listed below:

ANRB.exe
FirmwareUpdater.exe
ftd2xx.dll
rb.dll

4.) In your RadarBox folder go into the Drivers folder. Tell us the version name of ftd2xx.dll?

[davis]

I think I'm going crazy on this one, even beeing married is more simple...... ;)

I tried every step of the first two postings (SEVERAL TIMES) in this topic so how is it possible I still haven't the latest drivers than?

The only thing which does not work is the firmware update, it opens but never shuts down again so I'm not able to see what firmware is installed.....

Quote, i have do the same chose of didimon. The firmawe update doesn't shut down alone. i must close it by red cross.

Driver Version: Primetec  2.2.4.0  (27-06-2007)

Software Version: ANRB12   2007/09/08 02.32

I confirm that all the files are in the position indicated.

the verion of my ftdxx.dll is 3.1.14.2

[Didimon]

ok, again than (I already told you several times) :P

1. driver 2.2.4.0
2. ANRB12 version date 2007/09/08 02:32
3. Yes I runned the firmware update which gave nothing during install, only installing but never a conformation that the new firmware was installed.

I do confirm:

ANRB.exe (1,780KB)
FirwareUpdater.exe (955KB)
ftd2xx.dll (198KB)
rb.dll (208 KB)

4. FTD2XX.dll -> File Version 3.1.14.2

[AirNav Support]

Davis, Didimon

Download the drivers from:
http://www.airnavsystems.com/download/anrb/ANRBDrivers204.zip

Extract them to a new directory on your computer.

c) First you need to do the driver update. These new drivers were developed by an external company and have some changes that prevent the Hardware disconnect issues.
They are located in "C:\Program Files\AirNav Systems\AirNav RadarBox 2007"
To update them:
- Go to "Windows Control Panel", "System", "Hardware", "Device Manager";
- Browse "Universal Serial Bus Controllers";
- Double Click over "AirNav RadarBox";
- Go to the "Driver" tab, click "Update Driver";
- Answer "No, not this time";
- Select "Install from a list or specific location (Advanced)"
- Select "Don't search, I will choose the driver to install";
- Click "Have Disk";
- Select the folder you extracted the drivers to earlier - Click Next and follow the specified instructions.

Once that is done, go back and tell us your driver version again. Then run the firmware update in the RadarBox folder and tell us exactly what it says (exactly what is written on the app)

So far it seems your intial issue is that you have not updated your driver. Lets get that updated first.

[Didimon]

I sure appreciate your support but this is exactly what I did before....... Why don't you believe me?

And once again I just did it with a restart of the computer afterwards......

Voila:

Driver Version: 2.2.4.0

And now?

[Didimon]

Running the firmware updater, it says now:

Version: 1.01.0
Update Version: 1.01.2

And that's what will stay there untill I die....... I can only (like lots of other people) close this update by the cross in the upper right corner......

[AirNav Support]

Ok, and when you run RadarBox are you connected to the internet at the same or not?

[Didimon]

Yes, I'm always connected to the internet.....

[davis]

simile for to me  drive 2.2.4.0  all same.