Network Account

velcrohead · July 18, 2009, 04:27:51 PM

Hi all

Just finished putting a Radarama outside today, wow, what a difference that makes, Radarbox is brilliant.
I have a question regarding the network subscription.
I purchased my Radar box on the 13th July 2009.
If I go to tools / network account information, It states the account was created on 28/06/2009 and expires on 31/07/2009.
I thought I was meant to get the 1st year included in the price.
Cheers.

Allocator · July 18, 2009, 04:31:56 PM

Yes, the first year is free - I presume that you purchased RadarBox new and not second hand?

Contact AirNav support direct on [email protected] and they should be able to tell you if somebody has been using your box before you got it!

velcrohead · July 18, 2009, 04:36:52 PM

Quote from: Allocator on July 18, 2009, 04:31:56 PM
Yes, the first year is free - I presume that you purchased RadarBox new and not second hand?

Contact AirNav support direct on [email protected] and they should be able to tell you if somebody has been using your box before you got it!

Thanks Allocator, Yes, Certainly is new (supposed to be anyway).
I will email support and see what they say.
Cheers.

velcrohead · July 19, 2009, 01:07:09 PM

Well, Credit where it is due.
I contacted Airnav, There was obviously something wrong with the dates somewhere.
My account now expires at the end of July 2010, So I have actually gained a couple of weeks.
The responses were very quick as well, 10 out of 10 to Airnav.

CoastGuardJon · July 19, 2009, 09:19:12 PM

Quote from: Allocator on July 18, 2009, 04:31:56 PMYes, the first year is free - I presume that you purchased RadarBox new and not second hand?

This is immaterial, network subscription is tied to the harware and password, as is the 2 year warranty.

Allocator · July 19, 2009, 11:00:07 PM

Quote from: CoastGuardJon on July 19, 2009, 09:19:12 PM
Quote from: Allocator on July 18, 2009, 04:31:56 PMYes, the first year is free - I presume that you purchased RadarBox new and not second hand?

This is immaterial, network subscription is tied to the harware and password, as is the 2 year warranty.

No, not really. If somebody had been using the 12 month free network for 6 months, and then sold the RB on, you wouldn't expect the next guy to get 12 months free Network would you?

CoastGuardJon · July 20, 2009, 02:58:57 PM

Hi Allocator, if you want to be pedantic, you are correct, I should have qualified that statement by saying the obvious:- the unexpired part of the network sub and warranty is carried over to the next owner(s).

Allocator · July 20, 2009, 07:35:54 PM

Roger that Jon :-)

I thought that you had discovered a devious master plan - we all sell each other our Radarboxes every 11 months or so -lol

CoastGuardJon · July 21, 2009, 11:35:54 AM

Quote from: Allocator on July 20, 2009, 07:35:54 PM
Roger that Jon :-)

I thought that you had discovered a devious master plan - we all sell each other our Radarboxes every 11 months or so -lol

Now that's a thought!

malc41 · July 21, 2009, 07:44:03 PM

Count me in on your scam!! ;-)

CoastGuardJon · July 21, 2009, 10:15:43 PM

How about it AN? Got to be a good selling point!

AirNav Support · July 21, 2009, 10:17:33 PM

I don't think so :)

malc41 · July 22, 2009, 09:26:30 AM

Spoilsports!! ;0)

Murnango · July 22, 2009, 05:44:12 PM

I went to renew my network account today. Paid my wedge and was asked to download AN FL Tracker 6. What I wanted to to was go live again on my AN RB 2007. Any ideas please?

Allocator · July 22, 2009, 05:45:45 PM

Quote from: Murnango on July 22, 2009, 05:44:12 PM
I went to renew my network account today. Paid my wedge and was asked to download AN FL Tracker 6. What I wanted to to was go live again on my AN RB 2007. Any ideas please?

Contact [email protected] for an answer.

Network Account

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