Lost Disc

nbquidditch · April 17, 2010, 01:11:43 PM

Hi Guys, I've just had to set my computer back to factory setting, fortunately my Airnav files were on an external drive. The problem is I've misplaced my disc and although I can fire up my RB I cant remember my password.

How do I go about getting this information?

Allocator · April 17, 2010, 01:42:42 PM

Contact Support at [email protected] and they will be able to help you. You will need the serial number that is printed on the label on your RB hardware unit.

nbquidditch · April 17, 2010, 01:49:34 PM

Many Thanks

nbquidditch · April 18, 2010, 05:35:00 PM

Hi Guys, Put in an email to support yesterday @ 3pm UK time and still no response! I only need my password mailed to me, any chance please?

Many Thanks

Allocator · April 18, 2010, 05:44:54 PM

Quote from: nbquidditch on April 18, 2010, 05:35:00 PM
Hi Guys, Put in an email to support yesterday @ 3pm UK time and still no response! I only need my password mailed to me, any chance please?

Many Thanks

Did you get an automated response with a 'ticket' number?

If not, then the email wasn't received.

nbquidditch · April 18, 2010, 06:04:43 PM

Yes I got the auto response thanks. Would you like the number?

AirNav Support · April 18, 2010, 09:55:51 PM

Sorry for the delay, we usually get back to you within 24hours. You should have got your password a few hours ago.

nbquidditch · April 18, 2010, 10:29:26 PM

Thanks all recieved now but I can't get my RB to work! As I've misplaced my disc do I have to download the latest version? If so can you guide me to it please.

Many THanks.

RodBearden · April 18, 2010, 11:52:56 PM

nbquidditch

The latest version (4.03 - 3D-enabled) is here: http://www.airnavsystems.com/download/anrb/403/ANRB403Setup.exe

The latest 2D-only version (3.13) is here: http://www.airnavsystems.com/download/anrb/313/ANRB313Setup.exe

They are identical if you haven't upgraded to 3D, but 3.13 is a amaller downlaod as it doesn't contain the 3D models etc.

Rod

nbquidditch · April 19, 2010, 09:34:41 AM

Thanks Rod! OK I've installed RB back onto my computer but it still doesn't connect (It works fine on my laptop so no problems with the box itself!). The software appears etc but it shows not connected.
I'm on Vista and I'm sure it should be asking for the driver to install but it's not. I don't think the driver is installed? Any ideas guys?

Cheers

nbquidditch · April 19, 2010, 09:47:04 AM

Hey guys I've done it!!! Thanks to all!!