Aircraft disappearing from radar...

[knight01]

At first I thought it may have been reception issue.  But these screen shots show when everything is working as it should.  All aircraft are visible within the reception area.

[tarbat]

knight01.  A couple of questions:

1. You're running Win7.  Did you accept the default installation directory (C:\Program Files\.....)?  If so, that could be causing the problem.  Instead install somewhere like C:\Airnav\Radarbox.......

2. What antivirus software are you running, and have you excluded the Airnav folder from virus scanning?

[knight01]

My installation is in the default location, but on my laptop it also happens, the install location on laptop is not default, c:/Airnav.

I'm running Kaspersky internet security 2010 on desktop and v2011 on my laptop.

I've had this installed in the default Airnav location since I got windows 7 (Nov. 2009) and I've never had this or any other issues, this started happening recently.  I haven't updated any drivers recently either.
How do exclude Airnav folder from virus scanning.

Thanks for the help.

[tarbat]

How do exclude Airnav folder from virus scanning.

Sorry, I know nothing about Kaspersky, I use MSE.  But, to ensure a smooth running Radarbox on Win7 or Vista, you need to:

1. Install somewhere other than the default location.  Something like C:\AirNav Systems\AirNav RadarBox.

2. Exclude the Airnav folder from virus scanning.  I don't know how you do that in Kaspersky, but in MSE it's as simple as this:

[Hawkeye]

Hi Tarbat,

As I've mentioned before when this subject has cropped up, I've been running Airnav 3.13 in the default Prog Files destination under Win 7 since late last year without any problems.
Knight01 has had no problems previously with a Win7/ Prog Files default installation either.
Reinstalling in C:/ is suggested in another current Forum subject, 'Saving Database', where  54901_Jim states he has had no problems with a default installation either.
So it can't be the case that you 'need' to install somewhere else.
I accept that it can't do any harm to install in C:/ , but  I can't understand how the installation destination can affect some users and not others. Does it and if so, can anybody give an explanation as to why?

Regards
Syd

[AirNav Support]

Hawkeye,

The issue is the UAC
http://en.wikipedia.org/wiki/User_Account_Control

If its enabled, it doesn't always allow writing to files in Program Files which can cause issues. It also depends on whether you are logged into Windows as admin.

[tarbat]

So it can't be the case that you 'need' to install somewhere else.

Yes, you don't need to install somewhere else, but it makes things a lot simpler.  As Support say, if you install in Program Files, then you introduce a whole load of uncertainties, such as UAC, Admin account, etc. as well as needing to exclude virus scanning in two locations - Program Files, and the Virtual Store.

It's a LOT simpler if you install outside of Program Files.  It makes backing up your databases more straightforward, and so on.......

[Hawkeye]

Tarbat and Support,

Thanks for the explanation. I must admit I know very little about computer operating systems.
Just as a matter of interest to an old thickie, why is default installation not C:/Airnav when it is known there can be problems in Prog Files?

Regards,
Syd

 

[Runway 31]

I think its a Windows thing Syd.  Windows automatically puts all new programmes there.

Alan

[tarbat]

Just as a matter of interest to an old thickie, why is default installation not C:/Airnav when it is known there can be problems in Prog Files?

Because pre-Vista (ie Win XP), putting programs in "Program Files" wasn't a problem, and was the obvious thing to do.  Microsoft then improved security in Vista but software developers continued to write software for XP not Vista.