Support? ???

aps · April 20, 2012, 06:46:22 PM

Hi all, I own a radar box and acars decoder and airnav suite...

I've had the suite and decoder for years ... I've issues with them and have sent 3 support requests without a single response back... is this normal? ??

Posting here is the only other way I can try to get help! !

Can support please reply to me? ???

nortonbeak · April 20, 2012, 07:16:35 PM

In my experience, AirNav support have always responded very quickly.

Have you checked your spam filter?

aps · April 20, 2012, 07:49:09 PM

Hi, yep ... checked and not a sausage!

Regards

AirNav Support · April 20, 2012, 08:37:08 PM

We are here, we haven't had an email from you, do you have any ticket ids? If not we wouldn't have got it. It may be related to the email issue in which case use the PM button to message us.

aps · April 21, 2012, 07:31:32 AM

Hi , sent another 2 requests again this morning , same message " Your message has been sent, a ticked id email will be sent to your email address"

but again no tickets received at my email address , tried a second email address also.

aps · April 21, 2012, 07:33:32 AM

plus when i go to the web page on the site that may be able to help i get :

The file or page you are looking for might have been removed,
had its name changed, or is temporarily unavailable.
Make sure you entered the correct address

Open our home page www. airnavsystems. com and try to look for links to the information you want

Click the Back button on your browser and try another link

If the problem persists please contact us

Runway 31 · April 21, 2012, 07:35:46 AM

aps, did you use the PM button as requested in reply 3?

Alan

aps · April 21, 2012, 07:37:40 AM

yes , trying ALL options .

regards

Runway 31 · April 21, 2012, 07:39:17 AM

What web page are you trying to open?

Alan

aps · April 21, 2012, 07:49:39 AM

Trying to re-download airnav suite & acars decoder due to new pc .

both "download" pages issue the same message, even when entering email address i get no confirmation email at all , 100% convinced its nothing im doing wrong !

Runway 31 · April 21, 2012, 07:55:30 AM

Sorry, cant help with that. In addition to your own spam filter have you tried your ISP's filter? I sent a query to support 5 minutes ago and have received a ticket ID reply.

Alan

Judwin45 · April 21, 2012, 09:26:04 AM

Hi

I also sent an email to support, I received an auto response on the 8th April with a ticket number but have had no reply to the query.

How long should I wait before trying again?

Keith

Runway 31 · April 21, 2012, 10:23:46 AM

Dont think I would wait any longer., that was right in the middle of the email problems.
Alan

AirNav Support · April 21, 2012, 11:46:10 AM

aps,

We got your PM and have replied to you, the issue you were having is that you weren't copying the download link properlly and hence going to unkown link. Regarding support emails we are taking a look at this, PM instead for the moment.

Judwin45,

PM us your ticket id and we will reply to you again and via a PM. Sorry for the trouble.

aps · April 21, 2012, 11:58:44 AM

Hi, thanks for the reply and pm however the links I have been trying are direct off the website, not copied.

When I click the "download " link it simply fails sometimes and asks me to enter email address others.. both then pointing to a page informing me the page doesn't exist and to contact support if this continues.

Which I did.
Thanks again and will retry again later