Trouble starting application

[kazandlee]

Hi All,

Have just installed airnav on new pc, when trying to start application im asked for user and password, after entering the user and password that comes on the cover of disc i click on start, then the start tab fades in colour from blue to white but nothing else happens, havent had this issue on old pc, can anyone please help.

Thanks in advance.

Lee.

[AirNav Support]

Make sure you are using RadarBox 2009 from our site:

http://www.airnavsystems.com/RadarBox/support.html

Download the full version. Incase that doesn't work right click on the product icon and select run with admin rights.

[clayton4115]

i intalled version 2009 however when i click on the exe file it brings up a green box and it says starting applicaton, but i have to wait 5 mins, yes 5 mins, before the program opens up, any ideas?

the software which came with the disc works ok.

[Allocator]

i intalled version 2009 however when i click on the exe file it brings up a green box and it says starting applicaton, but i have to wait 5 mins, yes 5 mins, before the program opens up, any ideas?

the software which came with the disc works ok.

Almost certainly your virus checker checking every single photo file, logo file, flag file etc when RB starts.

Are you using AVG Anti Virus by any chance?  There's a thread here somewhere about this.  You can set up an "exception" so that the anti virus doesn't check all the RB files.

[Allocator]

If fact, I think that this is the thread that covers anti-virus checking - page 9 onwards?

http://www.airnavsystems.com/forum/index.php?topic=1286.120

[clayton4115]

yes i am using AVG, will check it out, thanks Allocator.

[clayton4115]

thanks Allocator, that did the trick!

[kazandlee]

Ok, Now i have the Rb main screen showing maps, and my flight info, but i am showing no aircrft, no Polar diagram etc etc, any ideas??

[AirNav Support]

Is it showing the RadarBox is connected in the left hand corner or does it say checking and its staying yellow?

[kazandlee]

It says unconnected in the bottom left corner, the box is re, i have checked all the connections and they are as they were on my previous pc.

[AirNav Support]

Did you install drivers for RadarBox on your new pc?

[kazandlee]

Yes,  i loaded the disc that came with rb, then i installed the 2009 update from this site.

[Allocator]

Yes,  i loaded the disc that came with rb, then i installed the 2009 update from this site.

When you plugged in the RadarBox receiver to the USB port, did you get the "Found New Hardware Message"?

When you got this, did you let Windows install the drivers automatically - wrong thing to do - or did you browse to the /Drivers directory in the RadarBox 2009 directory?

Sounds like you haven't got the RB drivers installed correctly.

Also, did you have RB running with the disk that came with RB before you did the upgrade to 2009.

RB 2009 is a completely new program that goes into a separate directory.  It's better to do the full 2009 install rather than an upgrade to 2007.

[kazandlee]

Ok, I just removed the original software that came with rb from the pc, just installed 2009 version from this site, still only got a blank radar screen, the airnav radar symbol in the top right corner is still rotating, when a move the cursor over the screen the long and lats co-ordinates still change as and when i move it, all i have is a map of uk showing my marker form home, i can play around with the maps, ie zoom, move etc, all my live data clock in bott right is working, i just cant bget any flight labels or flight logs, i have done everything i can think of,
when i unplug and plug the usb in, i get the audible ping from the pc, but no new hardware found.


System

Vista premium
Intel core 2 quad
2.4g
4 gig ram
nvidia 9600gt
1tb hd

[AirNav Support]

Does it say RadarBox connected in the corner?