Hardware not connected

Harry · July 07, 2007, 06:51:27 AM

Hi,

Received the box yesterday. I keep running into the following problem: after a while I get the following message: Hardware not connected. I have to restart the program. The only way to restart is via the taskmanager, because the file exit doesn't work.

So, basically two problems: 1 after a while the message hardware not connected and 2 I cannot exit the program normally.

I'm running XP sp2 1024mb memory and 190GB harddisk with 150gb of free space.

Harry

mt007 · July 07, 2007, 07:00:37 AM

Hi Harry,
i suppose do you have install radarbox program and drives first and then you have connected to the computer, is correct?
Best regards.

Harry · July 07, 2007, 08:24:02 AM

Hi Miguel,

I did it the otherway around. (as on the quick install quide) First the hardware and then the software.

harry

Quote from: mt007 on July 07, 2007, 07:00:37 AM
Hi Harry,
i suppose do you have install radarbox program and drives first and then you have connected to the computer, is correct?
Best regards.

mt007 · July 07, 2007, 08:36:25 AM

Hi,
i think the problem is about drivers, try unistall and install again.

CanadaKen · July 07, 2007, 02:16:17 PM

Quote from: Harry on July 07, 2007, 08:24:02 AM

I did it the otherway around. (as on the quick install quide) First the hardware and then the software.

harry

I think that's your problem, Harry. I saw it mentioned here already....the Quick Install is wrong.

Like 99% of USB applications you install the software first....BEFORE you plug the hardware into the USB port.

CK

Harry · July 07, 2007, 05:54:21 PM

Hi CK and others,

I reinstalled the drivers and software for the third time and I don't see any improvement. Any other suggestions?

Harry

Quote from: CanadaKen on July 07, 2007, 02:16:17 PM
Quote from: Harry on July 07, 2007, 08:24:02 AM

I did it the otherway around. (as on the quick install quide) First the hardware and then the software.

harry

I think that's your problem, Harry. I saw it mentioned here already....the Quick Install is wrong.

Like 99% of USB applications you install the software first....BEFORE you plug the hardware into the USB port.

CK

CanadaKen · July 07, 2007, 05:59:55 PM

Just off the top of my head I would say AirNav Support will have to give you instructions on
how to remove all Windows Registry references to the RadarBox software.

CK

AirNav Support · July 07, 2007, 06:42:42 PM

Harry contact support through our website or our email and they will tell you some items to test.