radar box keeps disconnecting

AV61 · February 02, 2014, 08:12:52 PM

Hi

I have started to experience the folowing problem. After about an hour my radarbox has disconnected itself and I have to pull out the USB lead from the PC and reconnect it.
Once this is done I get a green connected light again.
This problem has only started happening in the last couple of days and the USB is not
being touched to cause a possible disconnection.
I dont think the problem is with either the PC or the RADARBOX
anyone else ever had this happen to them ?
any suggestions as to what may be causing the problem

thanks
Nick

CoastGuardJon · February 02, 2014, 08:22:09 PM

Hi Nick, I'm far from being a techie, but wonder if you have some energy saving function set up, which is timing out after 1 hour?

Runway 31 · February 02, 2014, 08:31:31 PM

Yes I would look at your USB power saving settings

Alan

AV61 · February 02, 2014, 08:37:07 PM

Am currectly at work but will have a look at that tomorrow.
I didnt know there was a USB power saving thing but will check it out but I havent changed anything on my PC at all
thanks for the advice
Nick

Runway 31 · February 02, 2014, 08:48:54 PM

Control Panel/Device Manager/Universal Serial Bus Controllers/ check the various USB roots for the Power Management

Alan

AV61 · February 02, 2014, 08:57:20 PM

Thanks Alan will have a look at that

Nick

AV61 · February 03, 2014, 07:44:47 PM

hi
have done what you suggest and its still happening
hardware disconnected
I pull out and replug the usb lead and it changes to hardware connected
ive also tried using a different usb lead
nick

Runway 31 · February 03, 2014, 07:48:09 PM

Nick,

Are you using a USB hub or are you connected straight into the computer?

Also Control Panel/Power Options?

Alan

Runway 31 · February 03, 2014, 07:55:22 PM

One to try, have you moved a new light fitting or another item of electrical equipment near the cable or box recently

Alan

AV61 · February 04, 2014, 07:46:16 AM

Alan

I plug directly into the PC from the box.
The time it takes to disconnect itself varies
I have had it running constantly prior to this happening
Without any problem.
I was hoping other people were experiencing this then I could
Put it down to a glitch in the latest update but
As it seems to be just me I guess I will have to grin and bear it.
Nick

Runway 31 · February 04, 2014, 09:19:24 AM

Nick,

The reason I was asking about the electrical equipment is that the noise/interference from some equipment such as flourescent lights/Neon lights can cause similar occurances and good shielded USB cables can overcome this.

Alan

bratters · February 04, 2014, 09:43:42 AM

If it's not been mentioned above, I would try another USB cable.

They have been a pain in the neck for many of us over the years.

AV61 · February 04, 2014, 02:32:00 PM

Thanks for all your advice
I will see about getting a better quality USB lead and see if that helps
Nick

Runway 31 · February 04, 2014, 02:45:20 PM

Make sure it is a shielded cable Nick

Alan

AV61 · February 05, 2014, 06:16:22 PM

Further problems now
Have shut down PC restarted and the tried to load airnav
It doesn't load
Initialisation
Loading framework
Version 5.00.065
Checking devices
RB1-found

Then nothing
I am going to delete and do a full fresh download but first how do I save my log
So I don't lose any of my aircraft records

Nick