Network connection

Undertaker · March 28, 2016, 11:23:02 AM

My Network connection keeps dropping out, the counter keeps missing, ie not starting at 30 seconds but at 3 or 4 then will go back to 30 then connect on say 20

Nothing else seems to be affected, not the weather or this connection to the Forum

anyone else suffering ? or is it a corruption somewhere ?

Tony

Runway 31 · March 28, 2016, 01:13:37 PM

Its just the same as normal for me here Tony dropping down from 20 to zero in a cycle

Alan

davec · March 29, 2016, 11:36:48 AM

hi
i have my network cutting out and then reconnecting
any ideas
dave-c

CoastGuardJon · March 29, 2016, 06:18:26 PM

Hi Tony and Dave, which Internet Provider are you with? Could it be a fault common to both suppliers - are they both over BT lines (if in the UK)?
CGJon

davec · March 30, 2016, 06:08:48 AM

hi
i am with BT

davec · March 30, 2016, 07:31:51 AM

Hi
i have checked everything,and sent a message to support with no reply
it is a bit suspect that it is happening to 2-3 sharers
dave-c

Runway 31 · March 30, 2016, 07:47:26 AM

That's maybe Dave but if there was a problem with the network it would be happening to all network users as there is no way some can be discriminated independently while others don't have an issue.

At the time your symptoms appear what happens to the network symbol on your task bar, is there a yellow exclamation mark on it. Are you connected directly to the internet or through a wireless connection from a hub. Does it happen all day or only at certain times of the day, are BT working in the vicinity.

Alan

davec · March 30, 2016, 08:08:14 AM

hi
changed to bt 4 moths ago worked ok since
its a PC is connected direct to bt wireless box infinity hub
i get a green conection for about 20 seconds then yellow about the same no other symbols it has continued for the last 3 days 24h
dave-c

Runway 31 · March 30, 2016, 08:34:57 AM

As it is only happening to 1 or 2 users it cant be an Airnav network problem as all network users would be affected in the same way, unless anyone can tell me diferent

Alan

davec · March 31, 2016, 07:27:22 AM

well its now day 5 still have the problem had no reply from support
checked every thing is there anybody out the has the same problem?
dave-c

Runway 31 · March 31, 2016, 08:11:28 AM

Dave, give me the ticket number from the auto reply and I will get on to them.

Alan

Undertaker · March 31, 2016, 04:58:50 PM

Alan/all

Touch Wood my connection has rectified itself with no help from me !!

Tony

CoastGuardJon · March 31, 2016, 05:36:26 PM

Hi Tony,
Good to hear that, but it would've been good to know what the glitch was for future reference.
Keep your fingers (and everything else!) crossed that it stays good.
CGJon

Runway 31 · March 31, 2016, 06:00:36 PM

Good to hear Tony

Alan

davec · April 01, 2016, 09:19:51 AM

Hi
first thanks to you guys for offering help, strangely my problem has gone very odd,i now have greens for connection and everything.
i find it difficult to understand that two people can get the same problem and disappear at the same time support i got no response from you , which is disappointing when i have supported airnav from the beginning from the first box i bought years ago and have supplied data all that time.
I spent many hours cross checking everything but glad to get back to normal.
kind regards
Dave-c