Network Server - Update

[AirNav Development]

We are aware of that. We found exactly what the problem is and we are correcting it now.

[janssen1980]

This morning still no alerts here in Holland

[GreekSpy2001]

Airnav Dev what is your email address so I can send PM as requested?

Thanks

Graham

[Runway 31]

Try the PM button under you name Graham, bottom row right.

If however you need to email press the email button on Devs post

Alan

[GreekSpy2001]

Thanks found the icon button.

Graham

[paulfineman]

Good afternoon airna any uPdate on aerts. Paul

[paulfineman]

Good evening airnav has the alerts been
Fixed is there a time scale when it
Will go back to normal
All the best
Paul

[AirNav Development]

Not yet fixed. We are still working on this and we will post here news when we have them.

[janssen1980]

Is very quite about te status of the mailalerts

[AirNav Development]

We are still working on the mail alerts issue. We are doing our best to try to solve this situation ASAP but it is related to an Internet Software glitch that was not reported before to the the company that develops the software. We will do our best to try to fix this problem as soon as we can.

[janssen1980]

Thanks for the information update!

[bearcat]

I'm not an expert but have you checked your PTR records with your ISP as on using the link below you don't seem to have any?

http://emailtalk.org/PTR.aspx

No PTR record can cause emails to be treated as spam.

[AirNav Development]

A small update regarding the email alert system failure: we know exactly what the problem is and we've been working hard to find a way of having it corrected. It is an incompatibility between the procedure used on the RadarBox windows client software and our new internet server. We have 1 expert in the internet server software working daily to try to fix it and we are trying to find different solutions.

The only alternative would be to upgrade the current RadarBox windows client software with a new version: something that will happen soon but that we don't want to happen just because of this problem.

So work continues and we will let you know when we have more news. rest assured that we giving our best to correct this situation as fast as we can.

[paulfineman]

Thank you airnav for the reply at least you know what
It is silly question is there a idea of time frame
Will it be a couple more weeks
Paul

[mista uzi]

Is this issue actually going to get fixed or not.  Been long enough now for your customers to suffer

Instead of relying on your crumbly sever system perhaps you should release a patch that allows users to be able to send alerts/emails using their own servers.

Come on support.  Lift your game now